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What are the Alternatives to Ooma VoIP Service?

With so many types of VoIP and communication systems available to businesses today, it can be difficult to choose the best provider for your company. Many businesses will sign up for a communication system, only to find out later than there’s an alternative system that is better and more affordable than the one they’ve been using for years. To determine the best business phone system for your company, you’ll have to do some comparison research to see which communication systems suit your needs and budget. Ooma is a popular phone system option today, but many businesses now want to know what are some good alternatives to Ooma. We’re here to help! We’ve found the top business communication systems that can be a great alternative to Ooma. Take a look at Ooma’s key advantages and disadvantages, as well as the best alternatives.

Who is Ooma?

Ooma is a popular cloud-based VoIP provider that offers high-quality, reliable VoIP phone systems to both businesses and residences. Compared to other top VoIP providers, they generally offer simpler and more affordable plan options, making them a good fit for small businesses. 

Advantages

Businesses can choose between their Ooma Office or Ooma Office Pro plan, where Office Pro offers slightly more features and functions compared to Office. Households and small businesses can also choose Ooma Telo, which is even more affordable. Ooma’s plans offer core VoIP features that most businesses today need, such as call management tools, phone extensions, SMS messaging, virtual receptionist, mobile app, and more.

Disadvantages

But of course, Ooma is not going to be a fit for every business. There are some downsides involved. For instance, to use robust features like the desktop app, call recording, and voicemail transcription, you have to choose Office Pro and invest more per month. Still, Ooma might not have all the VoIP features your business needs to operate efficiently. There have also been some complaints about call quality and latency.

5 Alternatives to Ooma

Maybe you’ve already tried Ooma and want to see if a different VoIP provider would be a better fit. Or maybe you are still comparing different VoIP options and want to choose the best VoIP provider for your needs. Whatever your business needs, rest assured there are great VoIP providers on the market today and there are lots of alternatives to Ooma.

1. Grasshopper

Best alternative for: Small businesses and remote teams 

One great alternative to Ooma is Grasshopper. Like Ooma, Grasshopper is a great VoIP provider for small businesses and remote teams. While Grasshopper’s pricing for higher-level plans is more expensive than Ooma, their base level plan starts at just $20 per month for one line and 3 extensions. They also offer significant benefits such as 247 phone support, mobile app for on-the-go needs, and email integration.

All in all, Ooma and Grasshopper are very similar in their offerings and small business solutions. One key difference between Ooma vs. Grasshopper, however, is their available integrations:

Ooma integrationsGrasshopper integrations
G Suite
Office 365
Salesforce
MS Dynamics
Zendesk
Skype
Google Voice
Zapier
Bitum

It’s always a good idea to ask representatives from both Ooma and Grasshopper if they support your business’s VoIP needs. 

2. RingCentral

Best alternative for: Mid-sized to large businesses

RingCentral is another good alternative to Ooma, especially if you are looking for a more robust VoIP solution than Ooma. They provide cloud-based as well as hosted solutions for businesses of all types and sizes. Additionally, they have more pricing and plan options than Ooma and can cater to larger businesses.

One huge perk of RingCentral vs. Ooma is that RingCentral provides similar pricing, starting at just $19.99 per month, but includes more comprehensive communication features. For instance, their “Essentials Plan” (lowest cost) offers up to 20 users, document sharing, team messaging, and video calling. RingCentral also offers real-time call analytics, which Ooma does not offer. 

All in all, if you are a mid-sized to large business, Ooma may not be able to offer all of the unified communication tools you need. You are better off with choosing RingCentral for a longer list of communication features.  Either way, make sure to investigate RingCentral’s solution before making a decision, as well as comparing them to the following VoIP providers:

3. Vonage

Best alternative for: back-end integrations 

Businesses often compare Ooma vs. Vonage for VoIP solutions. Like Ooma, Vonage also supports small businesses and remote teams. But they also cater to midsize and enterprise businesses. All in all, Vonage is a more flexible option that can help a wider variety of business customers. They also offer more customizations when it comes to plans and features as well as a longer list of back-end software integrations:

  • Microsoft Dynamics and Outlook
  • Amazon Chime
  • Salesforce
  • Bullhorn
  • Clio
  • JobDiva
  • Sugar CRM
  • Zoho
  • Tenfold
  • Google
  • QUickbooks
  • Netsuite

For this reason, Vonage tends to be a better alternative to Ooma when teams need more back-end integrations to communication tools. Also, because of this long list of available integrations, it makes Vonage a more customizable communication platform compared to Ooma.

Vonage pricing starts at $19.99 per month for their “mobile only” version. Their additional plans start at $29.99 and $39.99 per month respectively. So while Vonage’s plans are more expensive than Ooma’s, they also offer more robust features, so the cost pays off.

However, one thing to keep in mind is that Vonage’s customer service support is on;ly available during weekdays until 11pm EST.

4. Nextiva

Best alternative for: in-office solutions

Ooma and Nextiva are quite similar in terms of their features and offerings. However, Nextiva can support larger businesses compared to Ooma. They also offer hosted PBX solutions, whereas Ooma is primarily cloud-based. This makes Nextiva more equipped to provide in-office communication solutions.

Nextiva’s pricing and plans are comparable to Ooma’s. They start at $19.99 per month and range to $29.95 for Enterprise solutions. Additionally, at just $29.95 per month, you can get access to a long list of Nextiva’s communication features for just $5 more than Ooma’s highest level plan.

Ooma seems to be a bit more mobile-friendly compared to Nextiva. Their cloud-based solution works on more mobile devices compared to Nextiva:

Ooma supported devicesNextiva supported devices
Windows
Iphone/Ipad
Android
Mac
Web-based
Iphone/Ipad
Android 

However, Nextiva is a great alternative to Ooma for in-office, rather than remote, business solutions. Nextiva is really an enterprise level phone system that can also be used by small businesses. On the other hand, Ooma is designed as a simple phone system solution for small and remote businesses. Next, you may want to compare Nextiva vs. RingCentral.

5. Zoom

Best alternative for: web-based communication

Believe it or not, Zoom can be an alternative to Ooma for business communication needs. In 2021, 1 in 4 Americans will be working remotely and many are using communication platforms to stay in touch with co-workers. With this change, some businesses are doing away with traditional phone systems and switching to unified communication systems like Zoom.

Like Ooma, Zoom allows audio calls, video calls, instant messaging, and more. There is also a mobile app so that you can use your smartphone to make audio or video calls while on-the-go. It can be a great way to innovate while simplifying your business’s communication at the same time. Plus, Zoom is much more affordable than traditional VoIP plans. Zoom Pro starts at just $14.99 per month per user, which is $5 cheaper than Ooma’s base-level plan. 

Want to compare phone system options instantly? Our free service helps you find alternatives to Ooma as well as other top phone systems. We match you with our top providers that fit your business needs and budget. 

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