Do ever find that your business lacks the time, commitment, patience, or in-house resources to juggle customer support? You’re not alone! More companies are deciding to outsource their customer support needs to professional inbound call center services (aka phone answering services) year over year. In addition, according to Microsoft, 59% of customers are saying they …
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If you are a healthcare professional, you probably already know about the importance of HIPAA when it comes to communication and technology. But if you are considering outsourcing your phone answering needs to a medical answering service, you will want to make 100% sure they are HIPAA-compliant. Here we will discuss HIPAA-compliant medical answering services, …
Providing professional customer service is a must for most businesses today. But at the same time, it’s a full-time job by itself. Tons of companies are struggling to find the time to fully focus on customer service with the resources they have in-house. That’s why many are turning to outsourced call center solutions to make …
What is an inbound call center? An inbound call center is a type of phone answering service that manages inbound calls to the company from customers, clients, and potential customers. The employees that work at a call center are customer service professionals who are highly trained in addressing customer issues, concerns, and questions. Additionally, call …
Trying to grow your business in the B2B space comes with a lot of work! In order to win more customers for your B2B business, you have to engage with prospects at each stage in the sales funnel. Realistically, some prospects will be ready to buy but more will want to know more before doing …