Call Center Software

How Much Does Call Center Software Cost?

Call Center Software / November 6, 2020 November 6, 2020 / By Catie

Call center software is a must-have communication technology for all sorts of inbound call centers today. It helps call centers efficiently maintain customer service operations on a day to day basis. Without it, most call centers would not be able to function at the level they do today. Given the number of customer service tasks …

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What is Call Center Software?

Call Center Software / November 6, 2020 November 6, 2020 / By Catie

For both B2B and B2C companies today, providing a positive customer service experience is everything. Companies that provide slow or poor customer service risk losing customers and seeing their sales decline. In fact, according to Twilio, 41% of customers stopped doing business with a company after receiving a poor customer service experience. That’s why so …

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