Today, for a company to compete in the market, it needs to offer more than a brilliant service or product. Customers are no longer content to receive quality services and products. A business can lose its clients if it gives out poor customer service. Customer experience largely determines the level of success of your business. …
7 Factors to Consider When Choosing a Call Center Software Read More »
Call center software is a must-have communication technology for all sorts of inbound call centers today. It helps call centers efficiently maintain customer service operations on a day to day basis. Without it, most call centers would not be able to function at the level they do today. Given the number of customer service tasks …
For both B2B and B2C companies today, providing a positive customer service experience is everything. Companies that provide slow or poor customer service risk losing customers and seeing their sales decline. In fact, according to Twilio, 41% of customers stopped doing business with a company after receiving a poor customer service experience. That’s why so …