Call Center Software
Is your business trying to manage customer communication coming from multiple channels and sources. A call center software can help. Depending on the functions, hosting and support they can be classified into the following:
1. On-premise call center systems. These are usually sold with on-time utilization license where the business has to take care of the upgrade and maintenance of the call center. These normally require installation of private branch hardware and equipment and are the most professional type of call centers, although they are also the most expensive.
2. Cloud-based call center systems. They are a hosted model in the cloud, accessible from anywhere. They are cheaper than On-premise and are very affordable.
Call center software comes in many forms and functions including auto dialer, call center monitors, call accounting solutions, call analytics, predictive dialer, computer telephony integration (CTI), interactive voice response (IVR), and automatic call distributor (ACD).