If you’ve heard of the benefits of VoIP for business, it’s likely you’ve heard of the brand names: Vonage and RingCentral. Both these companies are telecom leaders, offering some of the best business communication solutions in the market. This causes many businesses to wonder how Vonage and RingCentral compare as VoIP providers.
Both Vonage and RingCentral offer great subscription plans for businesses with all kinds of needs and budgets. They offer competitive features and prices designed so that any company can find what they need to operate efficiently. However, most companies want to research thoroughly to understand what each brand has to offer before signing a contract.
Related: RingCentral Business Phone System: Features, Pricing, Pros and Cons
Here, we’ve broken down Vonage and RingCentral’s offerings so you can visualize their key features, benefits, general pricing, and more. Note that since we want to focus on the most popular subscription options for businesses, we will be comparing Vonage Business Communications vs. RingCentral MVP plans.
Vonage Business Communications vs. RingCentral MVP
Vonage is one of the most well-known VoIP providers, as they were one of the first brands to take VoIP for businesses mainstream. They are an affordable, dependable service that normally helps small to medium-sized businesses, but is great for large or enterprise-level businesses as well. They have customized solutions ready to fit businesses of all types, so they don’t need to spend tons of extra money on features they won’t use.
One important thing to know about RingCentral is that it started as a brand offering only cloud-based solutions. They have since expanded their business model to offer hosted solutions to companies as well under their RingCentral MVP plans. However, they are still best known for their mobile VoIP and non-fixed capabilities.
Vonage Business Communications vs. RingCentral MVP Features
Most businesses who use Vonage Business Communications, also known as VBC, say their Business plans include all the necessary features to make running a business go smoothly. RingCentral’s subscriptions also include many robust features. Although RingCentral’s MVP plans tend to provide more features, many say that Vonage provides one of the best “bangs for your buck” in terms of VoIP for business. To figure out which provider is best for you, compare your business budget with the features you want and need to decide which is the best fit.
The most popular business plan offered by Vonage business communications is its “premium” plan, meanwhile, RingCentral MVP’s “Essential” plan is its most popular package. Take a look at the features offered under these plans:
| VBC Premium Plan (Most Popular) | Ring Central MVP Essentials (Most Popular) |
|---|---|
| Unlimited meetings for up to 100 | Up to 20 users only |
| Multi-level auto attendant | Business phone or toll-free numbers |
| CRM Integration4 | Unlimited calls within the US/Canada |
| IP desk phone capability | Enhanced Business SMS |
| Voicemail-to-text | |
| Team messaging | |
| Document sharing |
Vonage Business Communications vs. RingCentral MVP Pricing
Vonage’s pricing model works a bit differently compared to many other VoIP providers. Vonage has two main plans for businesses – their “Premium” plan (the most popular) and the “Advanced” plan. However, they do have the option for businesses to choose their “Mobile ” plan, or “build your own” plan, which starts at a lower cost. To find out more about their mobile-only plan, it’s best to speak with a Vonage representative.
Compared to Vonage, RingCentral’s MVP pricing model is more traditional. It offers 4 different pricing plans meant to suit different business budgets. Even though their plans are pricier compared to most VoIP providers, their plans are also known for their robust set of features.
Compare the Vonage Business Communications and RingCentral MVP plans by price:
| Vonage Business Communications | RingCentral MVP |
|---|---|
| MOBILE $19.99 per month/per line -Mobile and desktop apps -Unlimited Calls and SMS2 -Vonage App Center3 -Unlimited Team Messaging | ESSENTIALS $19.99 per user/per month -Up to 20 users only -Business phone or toll-free numbers -Unlimited calls within the US/Canada -Enhanced Business SMS -Voicemail-to-text -Team messaging -Document sharing |
| PREMIUM $29.99 per month/per line All Mobile Plan Features AND: -Unlimited meetings for up to 100 -Multi-level auto attendant -CRM Integration4 -IP desk phone capability | STANDARD $27.99 per user/per month Everything in Essentials, PLUS: –No limit on the number of users -Business phone numbers in over 100 countries -Unlimited internet fax -Unlimited audio conferencing -Video meetings with up to 100 participants -Up to 24-hour meeting duration -Quality-of-service reports -Popular integrations including -Microsoft 365, Google Workspace, Slack, and more -24/7 support |
| ADVANCED $39.99 per month/per line All Premium Plan features AND: -Call Recording: on-demand (15 hours) -Call Group -Visual Voicemail | PREMIUM $34.99 per user/per month Everything in Standard, PLUS: -Automatic call recording -Single Sign-on -Multi-site admin and management -Up to 8-digit extensions with site codes -Hot desking -Advanced call handling including whisper, barge, and more -Video meetings with up to 200 participants -Real-time analytics -Popular CRM integrations with Salesforce, Zendesk, and more -Industry-specific integrations with Canvas, Smarsh, and more -Developer platform and custom integrations |
| ULTIMATE $49.99 per user/per month Everything in Premium, PLUS -Device status reports -Device status alerts -Unlimited storage |
Vonage Business Communications vs. RingCentral MVP Integrations
Both VBC and RingCentral MPV have integrations available. This makes it easier for businesses to stay productive and easily toggle between tasks as they communicate throughout the workday. Your team may be comfortable with using your current applications, such as communication tools, CRMs, and more. That’s why it is important to look at which integrations Vonage and RingCentral allow. This can be a make-or-break decision when choosing either Vonage or RingCentral!
| Vonage Business Communications | RingCentral MVP |
|---|---|
| -Apptivo Estimates -Apptivo Invoices -Authvia -Bullhorn -Clio App Integration -Connectwise Integration -Coronet -G Suite -Google Workspace -HubSpot -JobDiva -Microsoft Dynamics -Microsoft Teams -NetSuite Integration -Office 365 -Prodoscore Integration -Salesforce -Salesforce Essentials -Surefly Business -Surefly Enterprise -Unytalk -VBC for Slack -VisuWell -Zapier -Zendesk Integration | – DropBox – G Suite – Box – Hubspot CRM – Hubspot Marketing – Microsoft Outlook – Office 365 – Salesforce Sales Cloud – Zendesk – Zoho CRM – Glip – Freshdesk – Constant Contact – Rippling – And many more (200+ companies) |
The verdict here is that RingCentral seems to have more integrations available for its users. However, make sure to ask both Vonage and RingCentral’s representatives whether or not they can support your preferred applications. Technology is always changing, and you may be pleasantly surprised at the answer you get!
Vonage Business Communications vs. RingCentral MVP Customer Support
As leading VoIP providers, both Vonage and RingCentral provide excellent customer support. But since businesses rely on VoIP providers on a daily or weekly basis, most companies want to be sure they’re going to get the best customer support possible before signing up. You will likely rely on this provider for installation, set-up, and day-to-day maintenance. It’s definitely worth getting to know both Vonage and RingCentral’s customer support programs.
| Vonage | RingCentral | |
| Phone Support | 24/7 | 24/7 |
| Emergency Support | 24/7 | 24/7 |
| Live Chat | Yes | Yes |
| Free trial | 14 days | 14 days |
Vonage Business Communications vs. RingCentral MVP Pros and Cons
Often when doing research on VoIP brands, what you don’t see is their most enjoyed features by companies vs. their common complaints. According to user reviews, take a look at the top pros and cons of both Vonage and RingCentral.
| Vonage Business Communications | RingCentral MVP | |
| PROS | -A wide range of features, including some that are less common | -Various add-ons are available |
| CONS | -Additions can be pricey | -There is a limit of 20 users for the Essentials plan |
Vonage Business Communications vs. RingCentral MVP: Which is Best for My Business?
After comparing the top highlights of Vonage Business Communications vs. RingCentral MVP, it's time to figure out which provider would be the best for your business. After closely analyzing, take a look at 360Connect's recommendations below.
Vonage Business Communications
Choose VBC if:
- You’d rather pick and choose which features you want rather than get more features.
- You are a small to medium-sized business.
RingCentral MVP
Choose RingCentral MVP if:
- You prioritize robust, versatile features & integrations over pricing
- You are a large business.
Learn more
Take a look at our list of the top 5 business VoIP providers. Then continue your research by comparing and contrasting more top VoIP providers:
To learn more about VoIP solutions, learn about VoIP latency and bandwidth requirements. You can also look into new VoIP technology like CPaaS to see how you can boost your communication productivity.
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