If you’ve heard of the benefits of VoIP for business, it’s likely you’ve heard of the brand names: Vonage and RingCentral. Both these companies are telecom leaders, offering some of the best business communication solutions in the market. This causes many businesses to wonder how Vonage and RingCentral compare as VoIP providers. In other words, Vonage vs. RingCentral.
Both Vonage and RingCentral offer great subscription plans for businesses with all kinds of needs and budgets. They offer competitive features and prices designed so that any company can find what they need to operate efficiently. However, most companies want to research thoroughly to understand what each brand has to offer before signing a contract.
Related: RingCentral Business Phone System: Features, Pricing, Pros and Cons
Here, we’ve broken down Vonage vs. RingCentral‘s offerings so you can visualize their key features, benefits, general pricing, and more. Note that since we want to focus on the most popular subscription options for businesses, we will be comparing Vonage Business Communications vs. RingEX plans.
Vonage Business Communications vs. RingCentral
Vonage is one of the most well-known VoIP providers, as they were one of the first brands to take VoIP for businesses mainstream. They are an affordable, dependable service that normally helps small to medium-sized businesses, but is great for large or enterprise-level businesses as well. They have customized solutions ready to fit businesses of all types, so they don’t need to spend tons of extra money on features they won’t use.
One important thing to know about RingCentral is that it started as a brand offering only cloud-based solutions. They have since expanded their business model to offer hosted solutions to companies as well under their RingEX plans. However, they are still best known for their mobile VoIP and non-fixed capabilities.
Vonage Business Communications vs. RingEX Features
Most businesses who use Vonage Business Communications, also known as VBC, say their Business plans include all the necessary features to make running a business go smoothly. RingCentral’s subscriptions also include many robust features. Although RingEX’s plans tend to provide more features, many say that Vonage provides one of the best “bangs for your buck” in terms of VoIP for business. To figure out which provider is best for you, compare your business budget with the features you want and need to decide which is the best fit.
The most popular business plan offered by Vonage business communications is its “premium” plan, meanwhile, RingEX’s “Advanced” plan is its most popular package. Take a look at the features offered under these plans:
| VBC Premium Plan (Most Popular) | RingEX Advanced Plan (Most Popular) |
|---|---|
| Unlimited video meetings for up to 200 | Unlimited Video Meetings (Up to 100 Participants) |
| VoIP Desk Phone Support | VoIP Desk Phone Support |
| Single Sign-On (SSO) | Unlimited US/Canada Calling |
| Team Messaging | Team Messaging |
| App Center Access | App Center Access |
| Plus all Features in Mobile Plan | Auto Call Recording |
| Advanced Call Monitoring | |
| CRM Integrations (300+ apps) | |
| Connect Multiple Sites | |
| AI Receptionist (Add-On) | |
| And More! | |
| Plus all Features in the Core PLUS Plan |
Vonage Business Communications vs. RingEX Pricing
Vonage’s pricing model works a bit differently compared to many other VoIP providers. Vonage has two main plans for businesses – their “Premium” plan (the most popular) and the “Advanced” plan. However, they do have the option for businesses to choose their “Mobile ” plan, or “build your own” plan, which starts at a lower cost. To find out more about their mobile-only plan, it’s best to speak with a Vonage representative.
Compared to Vonage, RingEX’s pricing model is more traditional. It offers 3 different pricing plans meant to suit different business budgets. Even though their plans are pricier compared to most VoIP providers, their plans are also known for their robust set of features.
Compare the Vonage vs. RingCentral plans by price:
| Vonage Business Communications | RingEX |
|---|---|
| MOBILE $19.99 per month/per line -Mobile and desktop apps -Unlimited domestic calls -SMS and MMS2 -Voicemail | CORE $30 per user/per month -Unlimited U.S./Canada Calling -HD Video Meetings (Up to 100 Participants) -Business SMS & MMS -VoIP Desk Phone Support -Team Messaging -AI Assistant (Transcriptions & Captions) -Call Menu (IVR) -Single Sign-On (SSO) + More: Google/Microsoft integrations, Shared Voicemail, Developer API Access, AI Receptionist (Add-On), and more. |
| PREMIUM $29.99 per month/per line All Mobile Plan Features AND: -Unlimited video meetings for up to 200 -VoIP Desk Phone Support -Single Sign-On (SSO) -Team Messaging -App Center Access | ADVANCED $35 per user/per month Everything in Core, PLUS: -VoIP Desk Phone Support -Unlimited US/Canada Calling -Team Messaging -App Center Access -Auto Call Recording -Advanced Call Monitoring -CRM Integrations (300+ apps) -Connect Multiple Sites -AI Receptionist (Add-On) + More: Hot Desking, Business Analytics Essential, and more. |
| ADVANCED $39.99 per month/per line All Premium Plan features AND: -Call Recording: on-demand (15 hours) -Call Group -Visual Voicemail | ULTRA $45 per user/per month Everything in Advanced, PLUS: -Advanced Reporting Tools -Extended Analytics History (12+ Months) -24/7 AI Call Answering (Add-On) -AI-Powered SMS & Message Summaries + More: HD Video Meetings (200 Participants), Device Monitoring & Alerts, and more. |
Vonage Business Communications vs. RingEX Integrations
Both VBC and RingEX have integrations available. This makes it easier for businesses to stay productive and easily toggle between tasks as they communicate throughout the workday. Your team may be comfortable with using your current applications, such as communication tools, CRMs, and more. That’s why it is important to look at which integrations Vonage and RingCentral allow. This can be a make-or-break decision when choosing either Vonage or RingCentral!
| Vonage Business Communications | RingEX |
|---|---|
| -Apptivo Estimates -Apptivo Invoices -Authvia -Bullhorn -Clio -ConnectWise Integration -Coronet -G Suite -HubSpot -JobDiva -Microsoft 365 -Microsoft Dynamics -NetSuite -Prodoscore Integration -Salesforce -Slack -Surfly Business -Surfly Enterprise -Unytalk -VisuWell -Vonage Business Communication ContactPad for Salesforce -Vonage for Microsoft Teams -Zendesk -Zoho | – DropBox – G Suite – Box – Hubspot CRM – Hubspot Marketing – Microsoft Outlook – Office 365 – Salesforce Sales Cloud – Zendesk – Zoho CRM – Glip – Freshdesk – Constant Contact – Rippling – And many more (500+ integrations) |
The verdict here is that RingCentral seems to have more integrations available for its users. However, make sure to ask both Vonage and RingCentral’s representatives whether or not they can support your preferred applications. Technology is always changing, and you may be pleasantly surprised at the answer you get!
Vonage Business Communications vs. RingEX Customer Support
As leading VoIP providers, both Vonage and RingCentral provide excellent customer support. But since businesses rely on VoIP providers on a daily or weekly basis, most companies want to be sure they’re going to get the best customer support possible before signing up. You will likely rely on this provider for installation, set-up, and day-to-day maintenance. It’s definitely worth getting to know both Vonage and RingCentral’s customer support programs.
| Vonage | RingCentral | |
| Phone Support | Monday – Friday: 8 AM to 12 AM EDT Saturday – Sunday: 9 AM to 9 PM EDT | 24/7 |
| Emergency Support | 24/7 | 24/7 |
| Live Chat | Yes | Yes |
| Free trial | 14 days | 14 days |
Vonage vs. RingCentral Pros and Cons
Often, when doing research on VoIP brands, what you don’t see is their most enjoyed features by companies vs. their common complaints. According to user reviews, take a look at the top pros and cons of both Vonage and RingCentral.
| Vonage Business Communications | RingEX | |
| PROS | -A wide range of features, including some that are less common | -Various add-ons are available |
| CONS | -Additions can be pricey | -Can be overwhelming for smaller teams |
Vonage Business Communications vs. RingCentral: Which is Best for My Business?
After comparing the top highlights of Vonage vs. RingCentral, it’s time to figure out which provider would be the best for your business. After closely analyzing, take a look at 360Connect’s recommendations below.
Vonage Business Communications
Choose VBC if:
- You’d rather pick and choose which features you want rather than get more features.
- You are a small to medium-sized business.
RingEX
Choose RingEX if:
- You prioritize robust, versatile features & integrations over pricing
- You are a large business.
Learn More
Take a look at our list of the top 5 business VoIP providers. Then continue your research by comparing and contrasting more top VoIP providers:
To learn more about VoIP solutions, learn about VoIP latency and bandwidth requirements. You can also look into new VoIP technology like CPaaS to see how you can boost your communication productivity.
Ready to find the best providers for your business AND save up to 30%? 360Connect’s free service matches you with top VoIP providers for your needs and saves you money! Fill out our 30-second form to get started.