An inbound call center service specializes in handling a high volume of incoming business calls from customers, clients, and potential customers. Some call centers specialize in one type of inbound call, while others, known as "consolidated call centers", can handle several different types of inbound calls. If your employees are overextended from dealing with inbound calls in addition to their daily workload, consider hiring an inbound call center. With many years of experience, specialized equipment, and goals of efficiency and satisfaction, an inbound call center is a cost-effective and efficient solution to your business needs.
Common types of calls routed to inbound call centers
- Phone orders
- Customer service issues
- Help Desk support
- Technical support
- Inbound lead qualifying
- Answering services
- Appointment setting
- Upgrades and renewals
- Highly-trained customer service professionals
- Improved on-site productivity
- Efficiently managed high call volume
- Reduced customer wait times
- Added tech support
Shopping for an inbound call center service can be confusing. Our comprehensive Buyer's Guide will help you buy smart and save money.