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How Does A Business VoIP System Work? | 360Connect

What is A Business VoIP System?

A business VoIP (Voice Over Internet Protocol) system allows companies to make and receive phone calls using the internet, instead of a traditional phone line. You can make and receive business phone calls over VoIP via your laptop, phone, tablet, app, and even an office phone system.

How Does a Business VoIP System Work?

A Business VoIP system is not your ordinary telephone service. When you make a VoIP phone call, it converts the analog audio signal to a digital signal each time you make and receive calls with customers. Check out a step-by-step walkthrough below of how the VoIP system works. 

Make and Receive Calls

VoIP operates over the internet, so there is no need for a dedicated line. You can make and receive calls from any device, for example, a cell phone, laptop, tablet, and even a mobile application. 

Types of VoIP Phone Systems:

VoIP Transmission

After the phone call is made or received, VoIP packets (data)  travel over the internet. To be more specific, the data is divided into smaller packets with addresses on each telling the network which device to send them to. The receiving system uses instructions contained within the packets to reassemble the data.

VoIP Provider

You made or received the call. The call was converted into a digital signal, compressed, and sent over the internet using VoIP. Next, the VoIP service provider sets up the call between all the participants. 


Finally, the customer receives the phone call and has the ability to call back. 

How Does VoIP Benefit Businesses?

VoIP gives businesses access to advanced options and applications that can help team members. Check out some of the top benefits of a business VoIP system:

Increased Flexibility and Features

VoIP allows businesses more flexibility in how they conduct business. With VoIP, employees can easily work in the office or remotely. In addition, you can choose your preferred device and free up desk space. 

VoIP offers a variety of features in addition to traditional phone calls, including sending documents, images, and videos while conversing simultaneously. This enables you the flexibility to hold more integrated meetings with clients and employees around the world.

Lower Cost

One of the biggest advantages of VoIP is its cost-cutting capabilities. For example, a VoIP system can cost as little as $20 per line depending on the technology. Most businesses incur massive initial costs from private branch exchange or PBX. Because VoIP does not use the additional hardware that PBX uses, it saves companies thousands of dollars in setup costs. 

Business Voip System Money
Source: Nextiva

Why A Business VoIP System is Better

Business VoIP System

In the world of instant gratification, VoIP is the only ideal choice for your business. If you want a system that can increase employee productivity, provide enhanced features, and cuts costs, VoIP is the clear winner compared to traditional phone lines

Known VoIP Phone System Issues

A business VoIP system has several advantages over traditional phone systems. In almost any industry, VoIP’s advanced system and features greatly benefit businesses of all sizes. That being said, there are still some issues of business VoIP systems you should be aware of before buying. 

Ready To Get Started?

There are so many benefits that come from switching to a VoIP business phone system, and at 360Connect we want to help you achieve them. The first step to finding out if VoIP is right for you is by getting in touch with an expert dealer. 

Click HERE to get connected with up to 5 local VoIP dealers for FREE. 

Want To Learn More?

Interested in learning more about how VoIP can work for your business? Take a look at some of 360Connect’s VoIP articles:

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