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HIPAA-Compliant Phone Services for Therapists

4 Best HIPAA-Compliant Phone Services for Therapists

In a world where technology and healthcare go hand in hand, therapists are embracing new ways to connect with their patients, including phone consultations and telehealth. These methods offer convenience and accessibility but raise concerns about patient information security. Ensuring you’re HIPAA compliant during phone calls isn’t just about meeting legal requirements; it’s a fundamental aspect of providing quality care. 

In 2019, a staggering statistic shook the healthcare industry to its core: over 41.4 million patient records were compromised in 572 healthcare data breaches. Specifically, these breaches exposed sensitive patient information, eroding trust and jeopardizing the security of countless individuals. By April 2020, the Office of Civil Rights (OCR) had settled or imposed Health Insurance Portability and Accountability Act (HIPAA) penalties totaling more than $116 million, underscoring the serious consequences of failing to protect patient data.

Let’s get straight to the point. As a healthcare expert dedicated to protecting patient info, you know the drill with HIPAA – it’s a big deal. You likely have your bases covered with secure video chats and a HIPAA-friendly website. But here’s the catch: your phone system matters too. Skipping compliance can mean hefty fines and trust issues with your patients. So, let’s dive into why choosing a HIPAA-compliant phone service matters. 

Related: Is VoIP HIPAA Compliant?

Why Choosing a HIPAA-Compliant Phone Service for Therapists is Crucial 

HIPAA-compliant phone services are more than just a choice; they’re an ethical responsibility in today’s technological world. Here’s why choosing the right HIPAA-compliant phone service is crucial for therapists:

Patient Trust: 

Trust is the cornerstone of effective therapy. Patients need assurance that their personal and emotional disclosures are safe. Undoubtedly, opting for a HIPAA-compliant phone service demonstrates your commitment to their well-being.

The OCR’s hefty penalties are not to be taken lightly. In fact, failing to use a HIPAA-compliant phone service can result in significant financial losses for your practice, potentially leading to its downfall.

Peace of Mind: 

When you use a HIPAA-compliant phone service, you and your patients can have peace of mind. It’s about knowing that you’re doing everything in your power to protect sensitive information, allowing you to focus on what you do best—providing quality care.

What Therapists Should Look for in a Phone Service

When seeking a phone service for a healthcare facility, therapists must first and foremost prioritize HIPAA compliance to ensure the security of their client’s sensitive information. However, beyond this essential requirement, there are several other essential features that therapists should look for when evaluating VoIP suppliers. These features can enhance communication, streamline operations, and ultimately improve the overall client experience. Here’s a list of common features to consider:

  • Automated Attendant
  • Call Forwarding
  • Call Recording
  • Call Transfer
  • Call Waiting
  • Caller ID
  • Conference Call
  • Integration
  • Text Messaging
  • Video Conferencing
  • Voicemail
  • Voicemail to Email

Top 4 HIPAA-Compliant Phone Services for Therapists

Now, let's explore the top four HIPAA-compliant phone services that can help you maintain the highest standards of patient confidentiality during telephone therapy sessions. We've broken down the essentials, including an overview of each company, key features, and pricing details.


Dialpad stands out as an excellent VoIP option for therapists seeking a HIPAA-compliant phone service. With its robust set of features and robust security measures, Dialpad ensures that sensitive patient information remains confidential and protected. Thus, therapists can benefit from its seamless integration with various devices and platforms, allowing for flexibility in communication. 

The platform offers encrypted calls and secure file sharing, ensuring compliance with the strictest HIPAA regulations. Moreover, Dialpad's user-friendly interface and advanced call management tools make it easy for therapists to organize appointments, record sessions, and maintain a professional image. 

With a glance at Dialpad's pricing structure, it's evident that they offer a range of plans suitable for therapists of various practice sizes and needs. Therefore, for therapists prioritizing the privacy and security of their client's data, Dialpad is a dependable and efficient choice in the realm of VoIP services.

Key Features:

Dialpad Pricing: 

  • Business Communications
    • Standard- $15 per user/mo
    • Pro - $25 per user/mo
    • Enterprise - Must Contact/Get a Quote for Pricing
  • AI Meetings
    • Free 
    • Business - $15 per user/mo
Dialpad HIPAA Compliant
 Price as of 8/25/2023.(Source: Dialpad)
 Price as of 8/25/2023.(Source: Dialpad)


Vonage offers a comprehensive VoIP solution tailored to the unique needs of therapists seeking HIPAA-compliant phone services. Indeed, with a strong emphasis on reliability and a feature-rich toolkit, Vonage offers therapists a secure and efficient platform for client communication. 

Its stringent security measures and encryption protocols guarantee the confidentiality of patient data, aligning seamlessly with rigorous HIPAA regulations. Additionally, Vonage's intuitive interface streamlines appointment management, and session recording, and fosters professional, confidential exchanges. 

The platform's adaptability in integrating with various devices and applications enhances therapists' versatility and convenience. Vonage also offers a range of flexible solutions, as indicated in their pricing details, catering to therapists of various practice sizes. For therapists deeply committed to preserving their clients' sensitive information while delivering exceptional care, Vonage stands as a dependable and practical choice in the world of VoIP services.

Key Features:

  • Unlimited Calling
  • Call Forwarding
  • Call Screening

Vonage Pricing:

  • Business Communication
    • Mobile- $17.99 per mo/line
    • Premium- $27.99 per mo/line
    • Advanced- $37.99 per mo/line
HIPAA Compliant Phone Service
*Pricing is based on an 18-person company, which is the average number of full-time employees in a medical practice. Price as of 8/25/2023. (Source: Vonage)


RingCentral is an outstanding choice for therapists seeking a HIPAA-compliant VoIP phone service. In particular, this robust platform offers a comprehensive set of features designed to meet the unique needs of healthcare professionals. With extensive security measures and solid encryption protocols, RingCentral ensures that patient data remains confidential and protected, in strict adherence to HIPAA regulations. 

Therapists can easily manage appointments, record sessions, and maintain professional communications through RingCentral's user-friendly interface. Indeed, the platform's seamless integration with various devices and applications enhances therapists' flexibility and convenience. 

RingCentral's commitment to data security and its track record of reliability make it a compelling option for therapists looking to deliver exceptional care while safeguarding their clients' sensitive information.

Key Features:

  • Call Management
  • Unlimited Calls or Texts (U.S. & Canada)
  • Enterprise-Grade Security

RingCentral Pricing

  • Intelligent Phone Solutions
    • Core- $20 per user/mo
    • Advanced- $25 per user/mo
    • Ultra- $35 per user/mo
  • Intelligent Meetings
    • RingCentral Video Pro- Free
    • RingCentral Video Pro+- $10 per user/mo*/anually
    • RingCentral Webinar- $30 per host/mo*/anually
    • RingCentral Rooms- $39 per room/mo*/anually
 Price as of 8/25/2023. (Source: RingCentral)
 Price as of 8/25/2023. (Source: RingCentral)


For therapists seeking HIPAA-compliant phone service, 8x8 is a great choice. Known for its unwavering reliability and feature-rich offerings, 8x8 provides therapists with a secure and efficient platform for client communications. 

The platform places a paramount emphasis on security, such as implementing rigorous measures and robust encryption protocols to safeguard patient data in compliance with HIPAA requirements. 

Therefore, with its strong commitment to data protection and a solid track record of reliability, 8x8 stands out as a reliable and practical VoIP solution for therapists dedicated to upholding the privacy and security of their client's sensitive information.

Key Features:

  • Auto Attendant
  • Call Forwarding
  • Video and Audio Conferencing

8x8 Pricing:

  • Business Communications
    • -Must Contact/Get a Quote for Pricing
 Price as of 8/25/2023. (Source: 8x8)

Choosing the Right HIPAA-Compliant Phone Service Provider for Your Practice

Overall, selecting the right HIPAA-compliant VoIP provider goes beyond just adhering to regulations. It's about ensuring the highest level of security for your patients and your practice. After viewing the recommendations listed, you can compare and make a more informed decision.

360Connect: Your Trusted Partner in Finding the Right Phone Service

Finding the right HIPAA-compliant phone service for your therapy practice might seem overwhelming, but you don't have to navigate this journey alone. 360Connect is here to help. We specialize in connecting therapists with up to five quality suppliers, and the best part? It's 100% FREE.

Simply fill out a quote form to start your journey toward a more secure and efficient therapy practice.

Get free quotes from up to 5 business phone systems & service suppliers!
Just answer a few questions and get matched to top suppliers near you.
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