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8x8 Business Phone System: Features, Benefits, Pricing, Pros, and Cons.

8×8 Business Phone System: Features, Benefits, Pricing, Pros, and Cons.

8×8 Business phone system is one of the leading brands when it comes to business communication systems. They define themselves as an all-in-one communications platform or as they put it on their website “eXperience Communication Platform or XCaaS” (which stands for experience communications as a service).

Simply put, 8×8 functions as a central digital phone system and application to handle all communication for a business. That means you can manage both internal and external communication within one application across multiple devices. From desktop to mobile, your entire company can stay in contact with a streamlined digital phone system.

8×8 Business Phone System Features:

8×8 offers a wide variety of features within its system. While 8×8 does offer a tiered list of products and services with certain plans containing more features, you can customize your bundle to fine-tune your experience. This gives you the ultimate choice when it comes to using the features that best suit your needs.

Streamlined Video, Voice, and Chat

If you’re looking for a communications platform where you can easily switch between sending an email to setting up a video conference, 8×8 business phone systems have you covered. Within the 8×8 application, you can receive phone calls, instant message employees, and video chat with a potential client. They provide a unified communications platform that is simple to navigate. No more switching between apps. You manage everything from one dashboard across multiple devices. This is crucial not only for remote workers but those who travel often and need a secure way to communicate with other co-workers while on the go.

3rd-Party Integration

Most companies use multiple forms of communication and tools to complete work-related tasks. Tools such as Microsoft Teams and Salesforce. These tools allow companies to become more competitive and be more productive. 8×8 business phone systems not only integrate with these two applications but many more. 8×8 has built out a platform that is meant to interact with many third-party applications. You can tool 8×8 to work within your system and have the best of both worlds. Furthermore, 8×8 has over 55 application integrations within its system. You’ll find top brands like:

  • HubSpot
  • Google Workspace
  • Freshdesk
  • Slack
  • Zoho
  • Zendesk
  • And much more!

Omni-Channel Analytics

One of the best ways to measure success for your business is with data. However, measuring data within a communication framework can be tough without the proper tools. It doesn’t have to be though. 8×8 offers you the ability to track all your communication data into one dashboard. You can measure simple facts such as call time and call quality. 8×8 also offers you in-depth reporting as well. You can measure such things as customer patterns and other speech analytics. Supervisors can make changes and view data based on performance.

You don’t have to wonder how your business and call team are doing. You should know, and 8×8 provides that for you.

99.99% Uptime

Uptime usually refers to the amount of time a machine, or in this case, a phone system stays running. Whether you are operating a large customer center or a small business, uptime is extremely important for your business phone system. Solid uptime means that customers can reach you anytime. 8×8 boasts 99.99% uptime for their communication services. So you don’t have to worry about missing or dropping calls.

TrustRadius backs these reliability claims with an overall user review score of 8 out of 10.

Benefits of 8×8 Business Phone Systems

There are many types of business phone systems on the market. With so many to choose from, it can be hard to tell which one is right for you. Fortunately, the 8×8 business phone system has many benefits behind its rock-solid features. if you’re considering 8×8 these top 5 five benefits can be a game-changer.


While 8×8 may start its pricing plans around small businesses, the company can take on much more than that. 8×8 is focused on helping your company grow with an easily scalable solution. When you partner with 8×8 you don’t ever have to worry about upgrading to a new system or switching your communication needs. They will grow with you and give you the tools to succeed when it comes to open streamlined communication. 8×8 has a global reach with phone number support in over 120 countries. When you are ready to grow 8×8 is right there with you.

Cloud PBX

When you work with 8×8 all your communication is contained within the cloud. Meaning you don’t have to have a bunch of physical hardware for remote workers. All they need is a Wi-Fi connection, and a mobile device or laptop. All your communication will be stored in the cloud for future access and easy location. Cloud-based phone systems often provide better call quality and more features than analog systems at a fraction of a cost.

Video Conferencing

With the coronavirus and the rise of remote work, video conferencing has become more important than ever before. 8×8 provides you with crystal clear video conferencing from your desktop, phone, or tablet. More importantly, with third-party integrations, you can set up video meetings with a couple of clicks. Apps like Microsoft Outlook make video meetings a breeze.

Industry-Specific Solutions

8×8 is one of the leading brands in the communication space, which means that they have worked with companies big and small. They have worked across multiple industries and have developed specific solutions to tackle industry problems. 8×8 has industry-specific solutions that you won’t find anywhere for:

  • Education
  • Financial Institutions
  • Government Entities
  • Healthcare Service
  • Retail
  • Manufacturing Companies
  • Transportation

Data Security (role-based access):

When you choose a business communications system, security has to be at the forefront of your mind. From handling documents to keeping important conversations secure, the right business phone system should have the credentials and technical capabilities to keep your phone system safe. 8×8 is a leading company when it comes to communication security. Not only do they provide secure servers and authentication, but they are also one of the highest awarded companies for security. Some of their security compliance certifications include:

  • FCC Consumer Proprietary Network Information (CPNI) compliance
    Health Insurance Portability and Accountability Act (HIPAA) compliant
  • National Institute of Standards and Technology – NIST 853 R4
  • U.K. Cyber Essentials Plus accreditation
  • Federal Information Security Management Act (FISMA) compliant

8x8 Business Phones System Pricing

8x8 business phones systems offer customers 3 different plans to choose from. Each one contains a set list of features; however, you can customize your plan if you need specific features that don’t come with a certain plan. You’ll have to contact a sales rep to set up that specific situation.

PlanPrice (per user, per month)Features
8x8 Express$15- Unlimited domestic calling
- Unlimited video conferencing
- Unlimited chat
- Auto-attendant
- Visual voicemail
- Advanced call management
- Meeting recording & transcription
- Audio & video conferencing up to 100 participants
- Content sharing
- File sharing
- Intelligent call routing
X2Annually: $24 Monthly: $32- Everything included in Express
- Unlimited voice calling to 14 countries
- Video meetings with up to 500 participants
- Integration with Microsoft Teams, SFDC, Slack, and more
- 30-Day media storage
- Call activity analytics
X4Annually: $44 Monthly: $57- Everything in X2
- Unlimited voice calling to 48 countries
- 8x8 Frontdesk for receptionist and operators
- Supervisor analytics
- Monitor, whisper, and barge
- 130-Day media storage

8x8 also offers specific plans for call centers. You can find that pricing here.

Also, 8x8 offers an ROI Calculator to help you see how much you are spending on your communication vs. what you could be paying. Check it out before deciding.

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Pros and Cons of 8x8 Business Phone Systems

Pros- Easily Scalable
- Affordable Pricing
- Feature Rich
- Customized Solutions
- Contact Center Solutions
Cons- Can take time to set up the system at higher tiers.
- Can take time to learn and fully take advantage of the system.

Is 8x8 Business Phone Systems Right for You?

8x8 provides its customers with many features at great pricing. As a result, its one of the many reasons it is ranked as one of the top providers for business phone systems. If you’re a medium-sized business looking to scale and video conferencing, then 8x8 business phone system could be right for you.

Ready to take the plunge on a business phone system? Don’t worry, 360Connect is here to help you. We provide customers with high-quality companies that can help solve your specific problem. Just fill out our form and we’ll contact you shortly.

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