If you are a healthcare professional, you probably already know about the importance of HIPAA when it comes to communication and technology. But if you are considering outsourcing your phone answering needs to a medical answering service, you will want to make 100% sure they are HIPAA-compliant. Here we will discuss HIPAA-compliant medical answering services, […]
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Call center software is a must-have communication technology for all sorts of inbound call centers today. It helps call centers efficiently maintain customer service operations on a day to day basis. Without it, most call centers would not be able to function at the level they do today. Given the number of customer service tasks
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For both B2B and B2C companies today, providing a positive customer service experience is everything. Companies that provide slow or poor customer service risk losing customers and seeing their sales decline. In fact, according to Twilio, 41% of customers stopped doing business with a company after receiving a poor customer service experience. That’s why so
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Long gone are the days of landline phone systems. The clunky wires, complicated set-up, and expensive equipment mean they’re not the best solution for small businesses. Voice over Internet Protocol (VoIP) eliminates all of those issues. It’s a type of business phone service where connections are established and converted using the internet… not old-fashioned copper
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This year especially, having a high-quality business communication platform with built-in video conferencing software is crucial to keeping remote work forces productive. Due to the coronavirus, the remote work trend is becoming more common and is anticipated to stay that way for some time. As a result, businesses are opting to switch their older business
RingCentral vs. Zoom Read More »