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6 Key Digital Healthcare Trends in 2020

With so much emerging technology available to healthcare professionals today, digital healthcare is becoming the new normal for all types of medical practices. New healthcare technology is becoming extremely helpful to both practitioners and patients. 

Digital healthcare makes it easy to stay on top of medical administrative duties, access patient records, and handle medical billing throughout the workday. For patients, there is now a convenient place for them to manage their appointments, check in on their medical records, stay proactive about their health, and much more!

Take a look at these must-know digital healthcare trends that are revolutionizing both practitioners’ and patients’ healthcare experience in 2020.

1. Telemedicine

Especially since the coronavirus has impacted the healthcare industry in 2020, telemedicine is becoming a key digital healthcare trend. Telemedicine (aka “telehealth”) allows patients to meet with their practitioner online via video call rather than traveling to the doctor’s office to meet in person. 

This can be extremely helpful for both the doctor and patient. Doctors can now save time by avoiding commutes, toggling between appointments easily using their online portal, and avoid risking their health by seeing sick patients. Patients can also avoid unnecessary traveling or exposing themselves to sick patients in waiting rooms. If you are curious about introducing telemedicine to your practice, look into VoIP systems for healthcare and practice management software.

2. Electronic health records (EHR)

Electronic Health Records (EHR and Electronic Medical Records (EMR) are digital files of patient health records. They can give patients real-time information about their medical history, diagnoses, medications, treatment plans, allergies, test results, and more. Essentially a patient’s EHR is a broad picture of their health history. It can be accessed from almost anywhere, as long as the patient has the credentials to view it.

EHR is changing the way patients can view their health records. Rather than only having access to it when contacting the doctor’s office, they can view it on their own. This gives patients tons of advantages that can help them be more proactive about their health. For instance, EMRs can now give patients personalized preventative tips to stay healthy, predictive analytics, and much more. 

Did you know many digital health record systems can also connect with patient’s personal devices like smart watches? This can let patients feel in control of their own health, while also letting doctors check in on their activity.

3. Practice Management Software

Practitioners and administrative staff no longer have to run their practice using paperwork, thanks to practice management software. Practice management software helps medical practice streamline all their administrative tasks in one easy-to-use platform. Its built-in tools can allow you to submit insurance claims, check on the status of reimbursements, access real-time data about revenue and finances, avoid errors in the billing process, and much more. Admins simply log in to their practice management system to gain access to just about any information they need throughout the day. Learn about the 5 best practice management software options on the market today.

4. Digital patient portal

Practice management software often includes a digital patient portal, which allows patients to log-in to their account remotely. This can create a great patient experience by making it convenient for patients to gain access to their health record without calling up your office every time. Digital portals also allow patients to accomplish things like paying bills online, self-service appointment setting, prescription management, and much more.

5. Voice over Internet Protocol

The healthcare industry is definitely a field that requires the latest technology in order to efficiently streamline their workload. Medical practices all over the world are switching to Voice over Internet Protocol (VoIP) systems as part of their digital healthcare to utilize all the perks and benefits of the best business phone system.

VoIP for healthcare professionals can allow your practice to take advantage of all the latest and greatest communication tools. For instance, VoIP will allow your practice to receive calls, texts, and video messages on your smartphone away from the office. It also allows you to access your messages through a mobile VoIP app so you’re always in-the-know of who is trying to get in touch with you. Learn why healthcare professionals love VoIP for healthcare!

6. Medical Answering Services

Some medical practices are just too busy to be taking phone calls all day long. Medical answering services are helping practices better manage their calls when they are too busy to do so. If you face high call volume, frequent missed calls, tons of patients calling in to schedule appointments or ask questions, you can definitely benefit from a medical answering service. 

Another great thing about medical answering services is that they speak to patients and answer questions after hours, on the weekends, and on holidays. Rather than cutting off your patients from communicating with your practice after you close your doors, an answering service will be there to make sure every patient is satisfied. 

Want to Learn More?

Digital healthcare is a great way to revolutionize your medical practice, boost your reputation, and provide the best patient experience. There are more ways you can accomplish this!

Did you know outsourcing medical billing can help you improve cash flow while creating an easy billing experience for your practice and patients? Learn more about the pros and cons of in-house vs. outsourced medical billing as well as the cost of medical billing software. If you’re curious about how to find a great billing company for your practice, make sure to read these 9 steps to finding the best medical billing company.

Ready to compare quotes on digital healthcare tools, ie. software or billing? Let us know a thing or two about what your practice is looking for, and we’ll help you find the tools you need to create the best digital healthcare experience!

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