No, the VoIP phone system is not HIPAA compliant. Grasshopper either does not enter into HIPAA Business Associate Agreement (BAA) or fails to meet certain criteria for a VoIP to be HIPAA compliant.
We’ve confirmed this on multiple fronts. Firstly, on their homepage website:
The screenshot is taken from chatbot on homepage
This information is also repeated again on their support page.
Grasshopper provides companies with an all-in-one VoIP service that manages a company’s telecommunication needs without having to rely on a traditional phone system The software offers companies a cheaper way to keep all their communication on one platform and across multiple devices. While this system is secure and robust, it is not HIPAA compliant.
Downsides to Not Being HIPAA Compliant
If you are a medical business or facility you probably already know that there are many downsides to violating HIPAA. Companies could face civil penalties of up to $25,000 depending on the severity and circumstances. Companies could also face criminal charges and fines ranging up to $250,000 and possible jail time. Federal and local entities could level penalties to companies or individuals who violate the law. It is in a company’s best interest when dealing with medical information to choose a VoIP provider that is HIPAA compliant. This can prevent your company and employees from lawsuits or criminal charges.
Finding a VoIP That is HIPAA Complaint
Finding the right VoIP for your HIPAA compliance needs can be tough, but it doesn’t have to be. We’ve created a guide for businesses to follow so they don’t have to be left in the dark.
Is VoIP HIPAA Compliant? (VoIP Compliant Companies Included) (make bigger)
Want a free quote on a HIPAA complaint VoIP service for your business? 360Connect can help you find high-quality quotes on VoIP systems that can help service your needs.