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What is Epic EHR and how does it protect patient privacy?

What is Epic EHR?

Epic EHR is a type of cloud-based EHR software solution for a variety of medical specialties, both large and small. They offer all of the core EHR features as well as giving an extra focus to telehealth and remote care. Additionally, Epic provides a patient portal, allowing patients to access their health information privately and securely from any mobile device. In fact, one reason why so many medical practices use Epic EHR is because they have a robust privacy policy meant to keep patient data secure.

Features, Tools, and Integrations 

Epic offers most of the core features included in any great EHR software system, with additional focus on telehealth tools and functionality. The EHR software also includes customizable templates, so that any medical specialty can customize their software to fit the needs of their specific practice. Also keep in mind that many of the below listed features can also be accessed remotely using a mobile device:

What specialties does Epic EHR accommodate?

Epic EHR is one of the most popular EHR systems because it accommodates so many different specialties and types of practices. Below is the list of specialties Epic reports to specialize in, but additional practices can likely benefit from their software solution as well:

  • Anesthesia
  • Behavioral and mental health
  • Cardiology
  • Dental 
  • Dermatology
  • Dialysis
  • Endoscopy
  • ENT
  • Fertility
  • Genomics
  • Home Health and Hospice
  • Labs
  • Obstetrics
  • Oncology
  • Ophthalmology 
  • Ortho
  • Radiology
  • Rehabilitation
  • Rheumatology
  • Surgery
  • Telehealth 
  • Transplant
  • Urgent care
  • And more 

How does Epic EHR protect patient privacy?

Epic EHR is a HIPAA-compliant software that is focused on protecting patient privacy. Epic promises to keep patient data secure, whether a practice is using the EHR software on a mobile device, desktop computer, or web browser.

1. Encryption

When users submit information and data to Epic’s EHR system, including mobile apps, it is encrypted and transmitted to Epic securely. This allows patients to access their health information securely and [privately using the mobile app at any time. 

2. Limited Applications

Under Epics patient privacy policy, Epic cannot sell or license any patient information entered using their mobile applications. Even better, information entered by patients cannot be sent directly to Epic. In this way, Epic cannot store any patient information within their cloud-based servers or on your mobile device. The only data exceptions to this rule are:

  • Profile picture
  • Targeted healthcare providers for HealthKit or Google Fit (if connected)
  • Temporary information storage while you use the application

However, with all of the above items, you can opt out or choose not to provide this information to Epic.

3. Follows your healthcare provider’s privacy policy

When using Epic EHR software, you must first have an account with your healthcare provider. When signing into Epic with your healthcare provider account, your information is protected under your provider’s privacy policy. Make sure you understand your healthcare provider’s policies, and raise any concerns if you have any.

4. Transport layer security (TLS) and Secure Sockets Layers (SSL)

Epic EHR provides additional safeguards to protect patient data such as transport layer security (TLS) and Secure Sockets Layer (SSL) in addition to encryption.

Suggested Further Reading 

If you are looking into a robust EHR medical software solution for your practice, we recommend also reading the following resources:

Did you know that you can also partner with a medical billing service for your billing needs? Billing companies often also provide you with software, which may include EHR. Start by looking into Kareo and CureMD’s medical billing services.

Final Thoughts

Looking for an affordable medical software solution for your practice? 360Connect’s free service matches you with the best medical software providers that fit your needs. Get started by filling out our zero-obligation form.

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