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Who are the Top 5 Call Center Service Providers?

Do ever find that your business lacks the time, commitment, patience, or in-house resources to juggle customer support? You’re not alone! More companies are deciding to outsource their customer support needs to professional inbound call center services (aka phone answering services) year over year. In addition, according to Microsoft, 59% of customers are saying they have higher expectations for companies to provide excellent customer service, compared to last year. Companies who choose to outsource their customer service needs to a remote call center service are finding themselves with more time internally to focus on day to day operations. They also are able to designate more time and attention to their customers to ensure a great experience with their brand. For these reasons and more, businesses today want to know – who are the top 5 call center service providers?

Well, before you dive into this topic, there are a few things you should know:

  1. There are U.S. based call center providers as well as ones overseas.
  2. Different call center providers will be a better fit for small vs. large companies, and for different industries. 
  3. Call center providers have different payment structures, including charging per minute and per month.
  4. Providers will offer different solutions, ie. appointment setting vs. call routing.

Keep these factors in mind when you start to compare top call center service providers, so you can find the perfect fit for your business. With that being said, take a look at 360Connect’s list of the top 5 call center providers! (Note: We’ve included providers that help a wide range of industries and business sizes.)

1. Xact 

Best Overall Option 

Xact is one of the top call center service providers in the industry, as they offer many of the staple, go-to tasks that many businesses want. These include live answering services, lie chat, help desk support, appointment setting services, hotlines, email management, and more. Additional services Xact offers include message taking and order taking. Essentially, businesses that partner with Xact feel as though they have an extra employee working for them, but for a lesser cost.

Xact bills by the minute, which is a common fee structure for call center providers. They start at 89 cents per minute per shared agent, and bill in 12-min increments. However, keep in mind that there are different pricing plans available to different kinds of businesses with Xact. Note: Be sure to ask about any hidden or additional fees when signing up.

Services OfferedIndustriesTop FeaturesPricing
Customer help desk
Live chat/web support
Outbound survey/response
Service and support dispatch
Answering services
All industries. Learn more.CRM integrations
API connectivity
Quality assurance
Ongoing training 
Per-minute basis.
Starting at 89 cents per min.
Various pricing plans available. 

Set-up fees involved, starting at $75 per hour.

2. MAP Communications

Best for medium to large businesses

MAP Communications is a reliable and affordable call center service provider, specializing in call center services and phone answering. Their customers find their call center solution to be desirable partly due to the fact that they offer flexible month-to-month agreements rather than long-term commitments. They are also 100% employee-owned, meaning they offer a true partnership and only succeed when they help you succeed.

 MAP also offers live receptionists to give your business a professional reputation and offer services in dozens of industries. Their pricing works on a per minute basis. Typical pricing plans range between $39-$249 per month.

Services OfferedIndustriesTop FeaturesPricing
Call center services
Answering services
Virtual receptionist
SMB
Medical
Contractors
Property Management
Attorneys
Transportation
Hospitality
Financial
Utilities
Education
Government
And more 
Virtual receptionist
24/7 service
HIPAA Compliance
Bilingual
Appointment scheduling
Call routing
Custom phone scripts
Message dispatch
In-house IT
Online tools/reports
Per-minute basis.
Prices range between $1.07-$1.15 per min. 

3. HelpWare

Best for start-ups and SMB

Founded in 2016, HelpWare defines themselves as a company whose mission is to take a modern approach to the outsourcing industry. Their call center service solution offers companies the opportunity to “build their own team” when it comes to customer support, making them a very flexible and customizable option for businesses today. For instance, you can choose what kind of support you want to offer to customers, including call, live chat, video chat, SMS, and more. HelpWare has three offices in the U.S., as well as others worldwide.

Services OfferedIndustriesFeaturesPricing
Customer support
Back-office support
Taskware (ie. content moderation)
SMB
Start-ups
Tech
Healthcare
Transportation
Retail
And more 
Omnichannel customer support
Multilingual support
Tech support
Customer success teams
Per-month basis. Custom quotes only. 
6 month & annual contracts available. 
Learn more.

4. GoAnswer

Best for Healthcare

GoAnswer is a versatile call center service provider as they help a wide range of industries and professions. They offer inbound and outbound call center services to small businesses, medical practices, attorneys, education, financial institutions and much more. Note that they also offer HIPAA compliant medical answering services, which is great for practitioners. 

There are several industry perks to using GoAnswer. For instance, they are very transparent about their pricing and offer very competitive, cost-effective pricing packages. Additionally, they don’t enact minimum call volume, invoice minimums, or long-term contracts. This makes GoAnswer a great choice for businesses of all sorts of call volumes, meaning that if you are a small business, you’ll benefit from GoAnswer and be able to fit it within your budget.

Services OfferedIndustries Top FeaturesPricing
Answering services
Contact center services
Legal intake services
Outbound call services
SMB
Medical
Property Management
Contractors
Attorneys
Hospitality
Financial
Education
Franchises
Government
And more 
Omnichannel support
Bilingual services
24/7 customer support
Live answering
Updates and notifications
HIPAA compliance
Per month basis.
Starting at $50-$110 per month.

5. TeleDirect

Best for insurance and financial services

TeleDirect offers call center services, both inbound and outbound, to both Fortune 500 and small businesses. Their top industry specialties are healthcare, insurance, financial services, and others. While they aren’t necessarily the cheapest option in the industry, as they charge their clients per minute, they offer hard-to-find call center services such as cold calling, lead qualification and other valuable call center services that can help companies boost revenue. TeleDirect’s team is also available to help 24/7 and after hours so you can rest assured you’ll never miss a chance to help your customers. Another perk of this call center provider is that you can work with a dedicated TeleDirect agent, who works with your team one-on-one so you can work to improve results.

Services OfferedIndustriesTop FeaturesPricing
Call center services
Reservations and appointments
Lead response management
Technical support
Product support
Healthcare
Insurance
Financial Services
Retail
Education
Telecommunication
Legal
Construction
Marketing and media
Real estate 
And more 
Lead qualification
Customer service
Tech support
Order processing
Direct response support
After hours support
Help desk services
Per-minute basis.
Starts at $1,100 per 1,000 min.

Learn More

If you are considering a top call center service provider for your business, you might also want to check out our guide on how to find the best answering service. Additionally, companies who are finding a need for call center providers also tend to need the following:

Ready to compare prices for top call center service providers? 360Connect’s free service helps businesses like yours match with the perfect call center provider for their specific needs. Get started here to compare prices, with no obligation on your part to buy.

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