Flores & Associates Featured Supplier
An interview with: Flores & Associates
Who is Flores & Associates?
Flores & Associates is a locally owned and operated print solutions company serving Austin and Central Texas since 2003. Based in Georgetown, TX, they are the region’s leading supplier of printers, copiers, ink, toner, and managed print services — with an authorized service department that keeps business machines running at peak performance.
Founded by Richard Flores, the company has built its reputation on personalized service, deep technical expertise, and an honest, customer-first approach. With over 50 years of combined team experience, Flores & Associates is an authorized seller and service provider for top brands including Xerox, HP, Canon, Konica Minolta, and Kodak. As a Xerox Platinum Reseller, they hold one of the highest dealer designations Xerox awards.
🖨 Full Print Solutions Hardware, supplies, service & managed print under one roof
🏠 Locally Owned Georgetown-based, serving Austin & Central Texas since 2003
🔧 Authorized Service HP, Xerox & Lexmark certified technicians
🏛 Government Contracts 7 active Texas DIR contracts for public sector purchasing
What is Your Vision?
Flores & Associates’ vision is to be the most personalized and trusted print solutions provider in the Austin and Central Texas region. The company believes that personal relationships are the cornerstone of their business — every customer is treated as a long-term partner, not a one-time transaction.
Their mission is to help businesses reduce their IT burden and eliminate device downtime through reliable managed print services, top-quality hardware, genuine supplies, and responsive on-site technical support — all delivered by a team that knows its customers by name.
How Long Have You Been in Business?
Flores & Associates has been serving customers with imaging supplies and print services since 2003 — over 20 years of experience in the Central Texas market. The company was built from the ground up by owner Richard Flores, who remains personally involved in day-to-day operations, including technical service calls. Their team collectively brings over 50 years of combined experience in printer and copier sales, service, and support.
What Industries Do You Serve?
Flores & Associates serves businesses and organizations of all sizes throughout Austin and Central Texas. Their Texas DIR contracts also make them an approved vendor for government and public sector clients. Industries served include:
- Government & Public Agencies
- Education (K-12 & Higher Ed)
- Healthcare
- Small & Medium Businesses
- Legal & Professional Services
- Nonprofits
- Retail & Commercial
- Real Estate
- Construction
- Financial Services
What Are Your Most Popular Products, Services, or Solutions?
🖨 Printers & Copiers
- New & refurbished units
- Xerox, HP, Canon, Konica Minolta, Kodak
- Mono & color laser MFPs
- Purchase, rental & lease options
🔁 Ink & Toner Supplies
- New & compatible cartridges
- All major brands stocked
- Free shipping on orders over $50
- Cross-reference lookup tool
⚙ Managed Print Services
- Reduces IT burden
- Eliminates device downtime
- Assigned tech representative
- Preventative maintenance plans
Also offered: Printer & Copier Repair • Recycling Services • Extended Warranty Plans • DIR Contract Purchasing
What Differentiates You From Your Competitors?
In a market dominated by large, impersonal vendors, Flores & Associates stands apart through genuine relationships and personalized local service:
- Xerox Platinum Reseller: One of the highest Xerox dealer designations available — reflecting deep product expertise and a proven track record of customer satisfaction
- Owner-involved service: Richard Flores, the company owner, personally performs service calls — customers get expert help, not a call center
- 50+ years combined experience: The team brings deep, practical knowledge across all major printer and copier brands
- Same-day service available: 4-hour response time for calls placed before 1:00 PM in the Austin area
- Authorized & certified: HP, Xerox, and Lexmark certified technicians using only genuine parts — all parts and labor guaranteed
- Parts stocked locally: No waiting on shipping; common parts are on hand for faster repairs
- 7 active DIR contracts: More contract options than most local competitors for public sector purchasing
- Honest pricing: Customers consistently praise the company for upfront, transparent advice — even when it means a smaller sale
Do You Have a Price Range for Services?
On-Site / In-Field Service Labor Rates:
- Printers: $95.00/hour (1-hour minimum)
- Copiers: $150.00/hour (1-hour minimum)
- Government agencies & high-volume accounts: Special pricing available
Preventative Maintenance Plans:
- Plan 1: Covers one machine for one year (labor & service)
- Plan 2 (Extended Warranty): Covers all labor, trip fees, and parts for one year, plus two free cleanings annually — supplies billed separately
Ink & Toner: Free shipping on all orders over $50
📧 Contact Richard directly for a personalized quote: richard@floresandassociates.com
What Are Some Frequently Asked Questions
What brands of printers and copiers do you sell and service?
Flores & Associates is an authorized seller and service provider for Xerox, HP, Canon, Konica Minolta, and Kodak. As a Xerox Platinum Reseller, they hold one of the highest Xerox dealer designations available. They are certified to repair all HP LaserJet, Color LaserJet, DeskJet, OfficeJet, PSC, and DesignJet printers, as well as select Xerox models.
Can I rent or lease a copier instead of buying?
Yes. Flores & Associates offers flexible rental and leasing options to fit your budget and office needs. Renting allows businesses to access quality equipment with continued support and reliable technology without a large upfront investment.
Do you offer managed print services?
Yes. Their Managed Print Services program is designed to reduce your IT burden and eliminate device downtime. An assigned technical representative manages your account and keeps your print environment running smoothly.
How quickly can you respond to a service call?
Flores & Associates offers a 4-hour response time for service calls placed before 1:00 PM in the Austin area. Same-day service is often available.
Can government or public entities purchase through a DIR contract?
Yes. Flores & Associates holds 7 active Texas DIR contracts, allowing state and local government agencies, public schools, universities, and other public entities in Texas to purchase directly at pre-negotiated pricing. Active contracts: DIR-CPO-5423, DIR-CPO-5381, DIR-CPO-5096, DIR-CPO-4846, DIR-CPO-5684, DIR-CPO-5428, and DIR-CPO-5425.
Do you offer recycling services for old equipment and cartridges?
Yes. Flores & Associates provides recycling services for used printer cartridges and imaging equipment, helping businesses dispose of materials responsibly.
What are your support hours?
The support team is available Monday through Friday, 8:00 AM – 5:00 PM CST. Customers can also access error code guides, image
troubleshooting resources, and driver downloads through the support section of their website.
Have You Received Any Special Awards or Recognition?
⭐ Xerox Platinum Reseller Highest-tier Xerox reseller designation — recognizing excellence in Xerox sales, service & customer satisfaction
🎍 HP Authorized Service Provider Certified to repair HP LaserJet, Color LaserJet, DeskJet, OfficeJet, PSC & DesignJet printers
🎍 Xerox Authorized Dealer & Service. Authorized to sell and service Xerox printers and multifunction devices
🎍 Lexmark Certified Certified technicians for Lexmark printer repair and service
🎍 Canon Authorized Seller. Authorized reseller of Canon print, scan, and multifunction devices
🎍 Konica Minolta Authorized Authorized seller of Konica Minolta business imaging equipment
🏛 Texas DIR Contract Holder — 7 Active Contracts
Pre-qualified vendor for Texas state & local government, public education, and other public entities:
DIR-CPO-5423 • DIR-CPO-5381 • DIR-CPO-5096 • DIR-CPO-4846 • DIR-CPO-5684 • DIR-CPO-5428 • DIR-CPO-5425
What Are Your Customers Saying?
⭐⭐⭐⭐⭐ A+ Service — Same Day Response
“Good provider of copy services for your company or office. Always A+ service and they can do same day service if needed. Richard, a technician, is actually the company owner himself but makes it a point to provide excellent customer service.”
— Will C. | Yelp Review
⭐⭐⭐⭐⭐ Honesty You Can Count On
“Kudos to these people. Their honesty should be rewarded! They saved me the minimum labor charge at their own expense to tell me up front, it would cost less to replace my lower line Xerox printer than to repair it. They could have just done the repair and charged me, but they didn’t.”
— David G. | Yelp Review
⭐⭐⭐⭐⭐ Austin’s Leading Print Supplier
“We are a leading supplier of new and compatible toner and ink products! We carry an extensive line of imaging supplies designed to keep your office machines printing at a price that will save you money. We offer a top-rated service department that is Hewlett-Packard and Xerox authorized.”