
Dex Imaging - Orlando Featured Supplier

An interview with: Dex Imaging - Orlando
Who is Dex Imaging - Orlando?
DEX Imaging is the nation’s largest independent office imaging solutions provider. We sell and service the broadest selection of copiers, printers, and data management solutions, such as HP, Canon, Konica Minolta, Sharp, and Kyocera. What separates us from our competitors is that we ‘think globally but act locally’. Our relationship does not stop with the sale. We deliver, configure, train, and maintain your new office equipment purchase for a lifetime of trouble-free service.
What is your vision?
At DEX Imaging, we are united in the pursuit of one goal: to make each and every customer’s document imaging equipment and document workflow processes the most reliable (and effortless) part of their business, guaranteed. It’s not just a slogan. It is part of our corporate mission, which is supported by the industry’s most comprehensive Products and Service Performance Guarantee. While many competitors have eliminated guaranteeing their services and product performance after the sale, DEX customers have peace of mind that we will stand behind our claims as their business partner.
How long have you been in business?
Since 2002.
What industries do you serve?
All, if you are in the market to upgrade your existing office technology, we ask that you give us the opportunity to earn your business. We are leaders in the field of copiers, printers, and data management with decades of experience helping customers leverage technology to improve their businesses and their bottom line.
What are your most popular products, services, or solutions?
- OFFICE EQUIPMENT: Copiers, Printers, MFPs, Wide-Format & Plotters, Production Print
- BRANDS: Not limited to just one manufacturer’s brand, we offer the best equipment from the World’s leading manufacturers, tested to our stringent specifications. HP, Canon, Konica Minolta, Sharp, and Kyocera
- SERVICING: Service for all makes and models of imaging equipment, not just one manufacturer’s line of products, making us a one-stop shop for service.
- MANAGED PRINT SERVICES: (DEXMPS) Comprehensive Managed Print Solutions 10-30% Spend Reduction with Toner Conversion Automated Procurement of Toner Nationwide service coverage. Proprietary document management and MPS solutions help you control costs, leverage efficiencies, and better manage your workflow.
- DEVICE MANAGEMENT: Secure Cloud /Fax Solutions/ Secure Printing. In-house R&D developing industry-defining technology exclusively for our customers.
- SOFTWARE: Output Management Capture Solutions Document Workflow
- DIGITAL INTELLIGENCE: The business world is changing, and DEX is helping to drive that change with smart digital technologies that make you more competitive and agile.
- DEXTEK: Managed IT, Cybersecurity, IT Consulting, Cloud. Helpdesk/end user support, including network management, cybersecurity, cloud integration, and proactive system monitoring, 24/7 support to identify and resolve potential issues before they disrupt client operations.
What differentiates you from your competitors?
THE DEX DIFFERENCE:
What separates us from our competitors is that we ‘think globally but act locally’.
DEX Imaging is dedicated to providing your company with the best in copier sales and service period. We’ve achieved our position as the nation’s largest independent dealer the hard way by earning the trust and confidence of our customers each and every day.
Our DEX Sales and Service Teams are made up of industry veterans with decades of experience, which accounts for why we have longstanding partnerships with our customers. Customer retention is an extension of Employee Retention. When we say, “DEX helps businesses do business better,” it is not just a slogan. Our teams of DEXPERTs focus on specific verticals, such as healthcare, and are responsible for helping those businesses make sound business decisions. Data analytics can only take you so far. Behind each piece of data, there is a customer depending on us to help make sense of it. At the end of the day, it is people, not spreadsheets, that make the difference.
Do you have a price range for services?
It depends on the Client’s needs. DEX offers Servicing contracts, IT contracts, or one-time servicing.
What are some frequently asked questions?
Q: What Brands and types of printers do you sell and service?
- Brands: HP, Canon, Konica Minolta, Sharp, and Kyocera.
- Types: Copiers, Printers, MFPs, Wide-Format & Plotters, Production Print.
Have you received any special awards or recognition?
DEX has won virtually every manufacturer’s service award for all of the brands that we are licensed to sell and service. DEX holds Accolades from JD Power & Associates,KM Pro Tech, ENX Elite Dealer, and HP Diamond Dealer. The company’s eleven data analytics patents on the “Patrol” appliance are key differentiators.
What are your customers saying?
Success Spotlight: Fast Fix for Olson Development
Shout-out for an amazing job done by our DEX team with Olson Development. This customer had an old Xerox device and it went from a completely down legacy machine at 9:30 am to a signed, delivered, and installed new Canon device by 4pm that afternoon.
Thanks to Chris and Brian and their teams for pulling off the quick turnaround, and special thanks to Hardy and Hank for driving the whole process. The customer could not stop praising us for our efforts.
⭐⭐⭐⭐⭐
Outstanding customer service! Professional, dependable, friendly!
—Melissa Baldwin | Google Review
⭐⭐⭐⭐⭐
They are exceptional team. They response quickly our maintenance service and they answer our calls every time. Mr. Ricky Martinez and Aileen are the best.
—Sarimar Lopez | Google Review