Featured Supplier
Personal Payroll & Dedicated Support Built for Small Businesses
12,000+ businesses served • 100% Tax Compliance Guarantee • Plans from $48.00/mo
| MAIN LINE & HELP DESK (877) 551-0907 |
HEADQUARTERS (508) 698-7912 |
WEBSITE connectpayusa.com |
| HEADQUARTERS Mansfield, MA |
LOCAL OFFICES 15 offices in 10 states |
FOUNDED 2008 |
ConnectPay is a full-service payroll provider built exclusively for small businesses. The company combines fast, easy-to-use online payroll software with a dedicated payroll specialist for every client, so business owners get both modern technology and a real person who knows their account. Our promise is simple: “Real People. Real Answers. Always.®”.
Headquartered in Mansfield, Massachusetts, ConnectPay serves more than 12,000 businesses nationwide and operates 15 local offices across Colorado, Connecticut, Florida, Maryland, Massachusetts, Michigan, New Jersey, New York, Rhode Island, and South Carolina.
ConnectPay at a Glance
ConnectPay’s founders saw small businesses struggling with payroll and not getting the service and attention they deserved from larger providers. They created ConnectPay exclusively for small businesses to make payroll simple, personal, and reliable.
The company’s vision is for payroll never to keep owners from their passion. ConnectPay handles the payroll, taxes, and compliance so small business owners can work on their
business rather than in it. Co-founder Paul Altavena, who was part of Paychex’s founding team in the late 1970s, describes small businesses as the key to economic freedom, and ConnectPay sees its role as giving them the tools and support to thrive.
ConnectPay has been in business since 2008, giving it nearly two decades of experience serving small businesses. The company has grown steadily since then, both organically and through acquisitions of like-minded independent payroll firms, a strategy it added in 2016. That growth has earned ConnectPay a spot on the Inc. 5000 list of America’s fastest-growing private companies for seven consecutive years.
Many clients have stayed with ConnectPay for a decade or longer, with some reporting more than 15 years as customers.
ConnectPay serves small businesses across virtually every industry, from single-location startups to owners managing multiple companies. Clients featured in ConnectPay’s reviews include:
Partners
ConnectPay also partners with CPAs, bookkeepers, and insurance brokers. CPAs and bookkeepers can access and manage their ConnectPay clients through PartnerConnect, providing convenient access to the payroll information and reports they need.
Full-Service Payroll
ConnectPay runs payroll for small businesses through RELAY POWERED BY CONNECTPAY®, its online payroll platform. Employers can process payroll in minutes from anywhere, and every client is assigned a dedicated payroll specialist. Features include 24/7 online access, easy reporting, free direct deposit, digital W-2s and 1099s, and weekly payroll reminders.
Payroll Tax Filing & Compliance
ConnectPay files federal, state, and local payroll taxes on your behalf and backs it with a 100% tax compliance guarantee.
Employee Self-Service Portal
Employees can access pay stubs, request changes, and manage their information online, replacing paper statements with secure digital access.
HR Resource Center
Applicant tracking, compliance management tools, unlimited answers to HR and employment questions, online training for supervisors and employees, handbook builders, and up-to-date federal and state posters.
Time Clock Solutions
Plug-and-play time clocks with magnetic card, PIN, web, and mobile app punches, plus biometric fingerprint verification to stop buddy punching and geofencing to control where employees can clock in.
Pay-As-You-Go Workers’ Comp
Workers’ comp premiums are paid each time you run payroll, which improves cash flow, eliminates large down payments, and reduces audit surprises. ConnectPay works with your broker or can match you with one.
Additional Services
Who is ConnectPay best for?
Small businesses that want affordable, full-service payroll with a dedicated specialist rather than a do-it-yourself tool or a large call center.
How long does it take to switch to ConnectPay?
ConnectPay’s premium onboarding can have you running in as little as 7 days. More complex setups typically take 2 to 3 weeks, depending on how quickly accurate year-to-date payroll data is received. The start of a quarter or month is often the cleanest time to switch.
What is the 100% tax compliance guarantee?
ConnectPay guarantees your federal, state, and local payroll taxes are filed correctly and on time. If they are not, ConnectPay covers any resulting IRS fees or fines.
Will I have a dedicated contact?
Yes. Every plan includes a dedicated payroll specialist.
Can my CPA access my payroll?
Yes. Through PartnerConnect, CPAs and bookkeepers can access and manage their ConnectPay clients from one dashboard and pull the payroll reports they need.
Can employees access their pay information online?
Yes. The employee self-service portal gives employees secure access to pay stubs and personal information.
Does ConnectPay handle payroll in multiple states?
Yes. ConnectPay supports multi-state payroll and handles applicable federal, state, and local payroll tax filings.
What add-on services are available?
HR Resource Center, time clocks, pay-as-you-go workers’ comp, Section 125 plan documents, labor law posters, and general ledger and 401(k) integrations.
ConnectPay’s clients consistently praise the personal service they get from their dedicated payroll specialists. Here are a few recent Google reviews featured on the ConnectPay website:
Google Review
Marisa, consistently goes above and beyond to support our business, she is always available and willing to help us out in a pinch. As a small, family-owned business, it can be difficult to keep up with everything, and the exceptional level of assistance and availability Marisa provides truly makes all the difference.
Tracee D | August 2026
Google Review
“Connect Pay is fantastic! The staff goes above and beyond to assist! Our Payroll Specialist “ROSE” is simply amazing! So happy to be working with a competent trustworthy friendly company! Thank You!!!
Trish Gornall | July 2026
Google Review
“I had to speak with a rep today and Jessica was the one who assisted me. She was extremely pleasant from the beginning and patiently walked me through the steps I had to take. Jessica immediately turned my frustration around and she turned what I thought was going to be nightmare into a very pleasant experience. Everyone should be a Jessica!”
Barbara MacCallum | May 2026
Google Review
“I’ve been a client with Connect Pay for many many years. I feel confident commending Jessica Valiton on her ability and promptness in handling any situation for the benefit of her customers. Jessica is always straight to the point and very knowledgeable. Jessica is a very effective listener. She goes above and beyond her duties to help or give advice. She has earned my full trust and I feel very secure working with her.”
Dr. Paul Hanna D.M.D., P.C | August 2025
Join the 12,000+ small businesses that trust ConnectPay for simple, personal, and reliable payroll. Contact ConnectPay for a free estimate or to schedule a call.
Call: (877) 551-0907
Website: www.connectpayusa.com