Get The Right Call Center Software For Your Business
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Is your business trying to manage customer communication flowing from multiple channels and sources? The right call center software can help. In terms of call center software, there are two main types: on-premise and cloud-based. These systems differ in how they perform, host, and support. Which is right for your business?
1. On-premise call center systems.
This system often comes with an on-time utilization license where the business has to take care of the upgrade and maintenance of the call center. The call center typically requires the installation of private branch hardware and equipment. In addition, it is the most professional type of call center, although these systems are also the most expensive.
2. Cloud-based call center systems.
This system is hosted in the cloud and accessible from anywhere. The system is cheaper than On-premise and is very affordable.
Types of Call Center Software
Call center software comes in many forms and functions, including:
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Autodialer
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Call center monitors
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Call accounting solutions
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Call analytics
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Predictive dialer
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Computer telephony integration (CTI)
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Interactive voice response (IVR)
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Automatic call distributor (ACD)
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We have used 360 Connect for office equipment leads for a very long time, probably 10 plus years. As with any lead platform, you have to stick with it and follow up on every lead and you will find gold amongst the dirt.
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Mike D.
06/19/2025
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steve P.
06/19/2025
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06/03/2025
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06/02/2025
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05/30/2025
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05/29/2025
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05/27/2025
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Absolutely loved working with 360Connect. Olivia is incredibly kind and I really enjoyed collaborating with this team!
Siena M.
12/05/2024
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Khiem and Bobby did an outstanding job and are fantastic representatives for 360 Connect. It was a pleasure learning from them during the presentation, and they both went above and beyond to ensure my needs were fully met during the implementation process.
Extra huge shoutout to Khiem for going the extra mile! He personally gave me a call to make sure the verification email was delivered correctly and took the time to walk me through the front-end software, showing me how to start navigating it. We definitely wouldn’t want those emails going to the wrong place!
I’m excited to start rolling in some leads! Thanks again to both of you for your dedication and support!
Colton G.
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