
Office H2O Featured Supplier

An interview with: Sam Veach Director of Marketing at Office H2O
Who is Office H2O?
Office H2O is the premier, largest family-owned and operated water and ice machine provider in the Midwest. We specialize in modern, bottleless hydration programs that eliminate the hassle of traditional water jugs and delivery services. Our systems provide great-tasting, purified water and ice, backed by industry-leading service, for workplaces of all sizes. As a part of the Bottleless Nation family, we help our customers ditch plastic and provide safe, clean, and reliable drinking water and ice to their employees.
What is your vision?
At Artesian and throughout the Bottleless Nation family, our vision is simple: to leave the world better than we found it. Our goal is to create healthier, safer, and more efficient workplaces by replacing water delivery methods, outdated machinery, and poor service with our eco-friendly, high-performance, and cost-effective hydration solutions. We are committed to innovation, customer satisfaction, and reducing plastic waste in office environments.
How long have you been in business?
We opened our first location July of 2015 in Indianapolis with only 5 team members and a drive to make a difference for businesses in our community with our bottleless systems. Since then, we’ve grown to over 100 team members across Indiana, Ohio, Kentucky, Wisconsin, and Chicago and 18,000+ systems placed. We would have never been able to reach such great heights without the commitment of our team and the trust from our customers!
What industries do you serve?
We serve a diverse range of industries, including:
- Corporate offices & co-working spaces
- Manufacturing & distribution centers/warehouses
- Healthcare & medical facilities
- Schools & universities
- Government & municipal buildings
No matter the industry, we provide clean, convenient, and cost-effective hydration solutions.
What are your most popular products, services, or solutions?
- Commercial Ice Machines– Reliable ice-making solutions, including hotel-style dispensers and scoop bins.
- Bottleless Water Coolers– High-quality, purified drinking water systems that eliminate the need for plastic bottles.
- Ice & Water Dispensers– Convenient, touchless systems that provide fresh ice and purified water in one unit (with chewable, nugget ice options!)
- Hydration Program Management– Ongoing service, filter replacements, deep cleanings, and preventative maintenance keep systems running smoothly.
- Expert Service & Support– Trained, certified technicians handle installation and maintenance, with dedicated customer service for ongoing support.
- IoT-Enabled Reporting– Real-time monitoring of hydration usage, environmental impact, and service needs.
What differentiates you from your competitors?
- Sustainability Commitment– We’re extremely proud to say that in addition to reducing plastic waste, we recycle our filters to minimize environmental impact and promote responsible disposal. To our knowledge, we are a part of the only organization in the industry to recycle our filters.
- Advanced Purification Systems– Our multi-stage filtration process removes contaminants like dirt, rust, lead, PFAS, and micro and nanoplastics while maintaining great taste and above all, quality.
- Dedicated Service Team– Our knowledgeable support staff and trained technicians ensure quick response times and seamless service.
- Convenience & Cost Savings– We help our customers ditch water deliveries, storage hassles, outdated systems, poor service, and unexpected fees – just cost-efficient, pure water and ice on demand, no gimmicks.
- Workplace-Focused Solutions– We design water and ice programs specific to what your workplace needs, because hydration is not one-size-fits-all.
- Charitable Contributions– Every year, we donate a portion of our revenue to the Bottleless Nation Charitable Foundation in support of organizations reducing plastic reduction and waster, encouraging environmental clean-up, and providing clean, safe water to communities in need around the world.
Do you have a price range for services?
Most of our customers are offered a cost savings for their Office H2O hydration program. These savings are possible through various channels, including a lowered monthly expense, better operation efficiency, or the convenience of a consistent monthly/quarterly/or annual budget (no more running out for new water jugs!).
What are some frequently asked questions?
Q: How does a bottleless water system work?
A: Our systems connect directly to your existing water line, using an advanced purification process to remove impurities and deliver fresh, clean water and ice on demand.
Q: Do your filters have certifications?
A: Yes. The National Sanitation Foundation (NSF) is the certifying body for water filtration. Our filters proudly carry certifications under NSF 42, 53, and 58 standards.
Q: What separates your hydration programs from the rest of the field?
A: We take immense pride in our service. Unlike other bottled and bottleless cooler companies, we provide regular maintenance, including filter changes and deep cleanings on our equipment. In addition, our cutting-edge 5-step purification process and state-of-the-art machines make us a standout choice for a company’s water and ice needs. Overall, customer satisfaction is our top priority.
Q: How does the installation process work?
A: Our installation process is designed to be seamless and minimally invasive – our goal is for you to never know we were there. For larger accounts, we conduct a pre-installation walkthrough with an account executive and managing technician to ensure a well-planned setup. The time required for installation depends on factors like the proximity of a water source and drain. With thousands of feet of tubing at our disposal, we can run water lines to almost any location. Even if an installation seems challenging, we have successfully completed complex jobs before and can provide customer testimonials to prove it!
Have you received any special awards or recognition?
We’re proud to share that Office H2O earned a spot on the 2024 Inc. 5000 list, ranking at #4,153! This prestigious list celebrated the fastest-growing private companies in America, and we’re honored to be featured among such driven and inspiring organizations. This recognition is a testament to the hard work and dedication of our entire team, as well as the trust and support of our customers. We’re grateful for everyone who has been a part of our journey!
What are your customers saying?
They always go above and beyond for our company! They are professional and kind, which means a lot to us. Thank you for being amazing!
– Nadine R., Columbus
I am extremely pleased with the service provided by Office H2O. From start to finish, the experience was seamless and professional. Our account representative was outstanding—she was knowledgeable, responsive, and made the entire process easy. The installation team members were not only punctual but also efficient and friendly. They made sure everything was set up perfectly and took the time to answer any questions we had. It’s clear they take great pride in their work and in providing excellent customer service. We’re looking forward to enjoying quality drinking water for years to come! Highly recommended!
– María E., Milwaukee
I recently had a fantastic experience with Office H2O! Their service was top-notch from start to finish. The team was incredibly responsive and professional. The water coolers themselves are of excellent quality, providing refreshing, clean water that our staff loves. Overall, Office H2O exceeded my expectations. Their customer service is exemplary, and their products are reliable and efficient. Highly recommended for anyone in need of a great water cooler supplier in the area!
– Brenda C., Indianapolis
We are happy to have moved to use the Office H2O dispensers for our offices. Our staff really like the modern style. These machines dispense water and ice. Chris, our rep, worked with us patiently through the agreement process. Nate, our installer arrived early and completed the job great! Many thanks!
– Julia A., Chicago