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CodeMD Featured Supplier

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An interview with: Grace A. Hawa, MHM, CPC Principal Owner at CodeMD

Who is CodeMD?

 

CodeMD is a woman-owned medical billing and coding company led by a Certified Professional Coder with over 15 years in revenue cycle management and supported by a team composed entirely of certified coders — delivering service you can count on.  

At CodeMD, we are more than just a billing service — we are a dedicated extension of your practice. We work closely with you to get you paid faster, maximize revenue, and keep your practice growing, all while keeping you firmly in control through complete transparency and regular reporting. 

What is your vision?

My vision is for CodeMD to be the preferred partner for physician organizations – large and small—that demand comprehensive and compliant billing services coupled with sustained financial growth. I am committed to becoming a loyal and trusted ally to my clients – a team deeply invested in their long-term success. 

How long have you been in business?

As the Principal Owner of CodeMD, I started in healthcare in 2010 focusing on reducing high accounts receivable balances and turning them into payments for physicians. With over 15 years of revenue cycle expertise, I am passionate about helping practices maximize their revenue and achieve financial stability. 

What industries do you serve?

 

CodeMD provides comprehensive medical billing and coding services across all specialties within the healthcare field. Serving small, medium, and large practices, we specialize in both professional and surgical billing and coding across all care settings, delivering precise and efficient solutions tailored to each client’s needs. 

 

What are your most popular products, services, or solutions?

CodeMD’s core services include billing and coding, diligent management and oversight of aging accounts receivable, timely Explanation of Benefits posting, efficient claims processing, and proactive denial management. We also handle provider credentialing and insurance verification to keep your revenue cycle optimized and profitable. 

What differentiates you from your competitors?

CodeMD delivers a powerful blend of personalized service, industry expertise, and relentless follow-through that sets us apart.  

We are proud to be a US-based company employing team members who are located domestically and closely connected to our clients’ healthcare landscape.  

 

We assign each practice its own dedicated account representative who provides attentive, one-on-one service. We also make sure you have direct access to our management team — always available and responsive, with same-day responses to any issues that arise.  

What distinguishes CodeMD is having a founder with deep, firsthand experience in the specific services we deliver. Our company is led by a professional who previously managed a large medical practice from both the financial and operational perspectives — delivering a unique insight into what is needed to reach optimal financial billing efficiency. 

 

 

At CodeMD, you are not just another account; we are invested in your financial health and in growing together with your practice. We work closely with your office staff to identify and resolve any front-end issues that may be holding back your revenue — strengthening your processes from start to finish. We further differentiate ourselves by offering full transparency into your practice’s financial health, with monthly status reports and meetings to keep you up to date and in control.  

Do you have a price range for services?

We keep our pricing simple and fair, basing our quotes on key information provided by your practice. At CodeMD, we understand that every practice is unique — which is why we offer flexible pricing models, including percentage-based, flat-fee, and custom structures, with rates starting as low as 2.99%. Our payments are tied directly to your collections — we get paid only if you get paid. Our rates are competitive and transparent, and you will receive a complete cost proposal before any agreement is made. 

What are some frequently asked questions?

1. How do you handle claim denials and appeals?

Our team of experienced billers and coders meticulously analyzes each denial to identify the root cause. We then take swift action to correct errors, resubmit claims, and file appeals as necessary. We maintain a high success rate in recovering denied revenue and we are proud of 98% collection rate. 

2. Which medical specialties do you provide billing services for?

We provide billing services for all medical specialties. We have successfully handled billing for primary care, specialty care, surgical practices, mental health, and more – we’ve mastered it all! Medical billing is rooted in a strong foundation of principles that apply across all specialties. As long as you have deep understanding of coding, payer policies, and compliance regulations, you can bill for any specialty. Our team stays up to date with industry changes, specialty-specific updates, and payer requirements ensuring accurate claims submission and maximum reimbursement. 

3. Can you help us identify areas where we can improve our revenue cycle?

Absolutely. We provide actionable recommendations to optimize your revenue cycle and increase profitability. We can identify areas for improvement such as coding inefficiencies, denial management weaknesses, referral management bottlenecks, and charge capture issues. 

4. How quickly can you get a new practice set up?

We understand the importance of a smooth transition. Our onboarding process is designed to be efficient and seamless. Typically, we can have a new practice set up and processing claims within a week or two, depending on the complexity of the practice and the speed of information transfer. 

5. How do you stay up to date with changes in medical billing regulations?

Our billers and coders are heavily invested in ongoing education and training. We subscribe to industry publications, attend conferences, and maintain close relationships with payers to stay informed about the latest changes in billing regulations, coding updates, and payer policies. In addition, our team maintains regular, mandatory Continuing Education Units (CEUs) for their certifications — ensuring they’re up to date with the most current industry standards and best practices. 

What are your customers saying?

CodeMD has completely transformed our revenue cycle! Claims are submitted quickly and accurately, drastically improving our cash flow. The attention to detail and reliability is second to none.

–Nadim C., Owner – Surgical Staffing, LLC

Switching to CodeMD was the best financial decision we made for all three of our practices. Their expertise in coding regulations drastically reduced our claim denials and we saw a significant increase in our collections. Thank you CodeMD.

– Mary P., Director of Operations – Link Anesthesia Staffing, LLC

We had previously outsourced our billing to another company, and it was a frustrating experience filled with timely filing issues and delayed payments. Switching to Grace’s team at CodeMD was a COMPLETE turnaround. We regret not discovering this team sooner.

– Dr. Nicolas N., Neurologist

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12416 Hymeadow Dr

Austin, TX 78750

(800) 598-8685

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