Since 1997, athenahealth has been curing complexity for ambulatory healthcare practices and the patients they serve. athenahealth is a healthcare technology company that provides cloud-based software and services to practices across the United States. Its core offering, athenaOne®, integrates electronic health records (EHR), practice and revenue cycle management, and patient engagement products into a single solution powered by the most open, connected network in the industry, and features native AI capabilities.

athenahealth supports independent and multi-specialty practices with clinical documentation tools, billing and claims management, payer connectivity, value-based care support, and patient communication capabilities. The company’s network connects providers, payers, and partners to facilitate real-time data exchange and workflow coordination across a large ambulatory footprint.

athenahealth’s vision is to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. We empower ambulatory healthcare practices and clinicians by providing services that help deliver high-quality care that is financially sustainable while offering a foundation for operational scalability. We focus on removing friction and connecting healthcare systems so clinicians and staff can spend less time on administrative work and more time caring for patients.

athenahealth was founded in 1997 and has expanded its core offerings in waves over the past 29 years. Highlights include:

• 1997–2000s | Founded & pivoted: From a birthing center to cloud-based healthcare software; launched as a medical billing and practice management software first, adding electronic health record and patient engagement capabilities.
• 2007–2019 | Public growth: First IPO, introduction of athenaOne unified platform and Marketplace ecosystem, strategic acquisitions.
• 2019–2021 | Privatized & modernized: Acquired by Veritas, athenaIDX™ revenue cycle management; cloud overhaul; launched telehealth.
• 2021–present | AI-led expansion: Bought by Bain Capital and Hellman & Friedman; modular platforms, introduction of athenaPatient® app; announced AI-native athenaOne and expanded nationwide interoperability by implementing TEFCA across eligible customers.

athenahealth serves independent medical practices, physician groups, and ambulatory health systems across the United States. The athenahealth ecosystem also includes partnerships with more than 50 national and regional payers, plus more than 660 third-party technology partners featured on the athenahealth Marketplace that help extend platform functionality across clinical care, operations, patient engagement, and specialty workflows.

athenaOne, the company’s flagship AI-native solution, integrates electronic health records (EHR), practice & revenue cycle management (RCM), and patient engagement products powered by the most open, connected network in the industry and an embedded service model to help practices thrive and remain independent. Some features within athenaOne:

• athenaConnect™ interoperability solutions allows ecosystem partners to plug into the athenaOne network and for athenaOne providers to view their practice’s integration with the broader healthcare ecosystem.
• athenaOne Medical Coding Services uses a team of HIPAA-compliant, certified coders to take on burdensome coding tasks on behalf of our customers.
• Ambient Notes uses ambient listening and generative AI technology to automate clinical note generation, leaving providers free to focus on the patient during the encounter.
• athenaTelehealth™ is a secure, embedded telehealth offering, enabling providers to complete a full telemedicine visit without ever leaving athenaOne.
• The athenaPatient app helps patients access their health information anytime, anywhere, while streamlining work for practice staff.

athenaIDX is athenahealth’s enterprise revenue cycle management software solution designed for large healthcare organizations. It maximizes collections while reducing administrative work through comprehensive billing, claims processing, and financial management capabilities for hospitals, health systems and multi-specialty billers.

epocrates® is athenahealth’s clinical reference application that provides essential, continually researched and updated clinical content to more than a million users. Its features include drug information, clinical guidelines, and decision support tools for use within and outside the point of care.

athenahealth has delivered nearly 30 years of leadership in healthcare technology, serving as the largest connected healthcare network that touches one in five U.S. patients. As the largest technology provider to ambulatory practices of all sizes — from physician-led to growth-oriented to enterprise — athenahealth combines cloud-native technology, deeply embedded services, and innovative solutions that adapt to organizations’ unique needs.

Our key strengths include:

Extensive Network and Scale: We operate the largest connected healthcare network in the industry, enabling seamless data exchange and coordination across the care continuum. This network effect, combined with our robust payer integrations, creates unparalleled interoperability and operational efficiency.

Comprehensive Solution Portfolio: Beyond athenaOne, our portfolio includes specialized solutions like athenaIDX and the epocrates clinical decision support app. Our platform spans end-to-end clinical and financial workflows — from front-office operations and revenue cycle management to enterprise-scale billing and data exchange — allowing organizations to adopt technology aligned with their operational realities.

Partnership Model: Our business model aligns our success with customer outcomes through usage-based pricing. Customer Success Managers meet with customers regularly to share best practices and help them optimize their performance. This partnership approach ensures continuous support and shared accountability for results.

Pioneer in AI and Automation: With more than a decade of strong AI implementation, athenahealth leads in intelligent automation. We pioneered document services and now offer MCP servers, AI agents, and native AI applications that run across our SaaS architecture (both athenaOne and athenaIDX). These AI-driven capabilities automate routine tasks, improve documentation and coding accuracy, support clinical decision-making, and surface insights from real-world data — all designed to reduce administrative burden and improve financial performance without disrupting care delivery.

Coordinated Care Ecosystem: Our suite of solutions enables the entire healthcare ecosystem to coordinate care as it is experienced — distributed among providers. Through platform services and standards, we enable third-party innovation and scalable integrations that extend beyond core applications, allowing health systems, practices, and partners to participate in a broader digital ecosystem without managing complex infrastructure.

Together, this combination of scale, technology, services, and innovation allows athenahealth to:

• Support both independent practices and large, complex healthcare organizations
• Improve interoperability and data liquidity across the healthcare ecosystem
• Reduce operational and administrative complexity
• Adapt continuously to regulatory, reimbursement, and industry changes
• Align incentives through business models that tie success to customer outcomes

As a healthcare technology partner, athenahealth focuses not just on software, but on delivering measurable operational, financial, and clinical improvements at scale.

athenahealth primarily uses a usage-based pricing model for athenaOne services. This aligns our success with that of our customers: we are a true partner, not just a software vendor. The actual percentage rate depends on factors such as practice size, specialty, and annual collections volume. Pricing is customized based on each practice’s unique needs.

What support do you offer your customers?

We provide comprehensive support including implementation assistance, training, 24/7 customer service, and Customer Success Managers who meet regularly with practices to review performance data and share best practices to optimize their use of our products.

How do you handle data security?

athenahealth protects patient and customer data through a comprehensive, industry-aligned security and compliance program built specifically for healthcare.

We maintain a HITRUST r2 Validated Certification and align our security practices with the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable regulatory requirements. Our program is designed to safeguard the confidentiality, integrity, and availability of data across our platform.

Our approach includes:

• Administrative safeguards, including formal governance, risk management, workforce training, and vendor oversight
• Technical safeguards, including encryption in transit and at rest, strong access controls, network protections, continuous monitoring, and secure software development practices
• Physical safeguards to protect facilities and infrastructure

athenahealth undergoes regular independent third-party assessments and maintains industry certifications, including HITRUST r2 Validated Certification, DirectTrust, PCI, AICPA SOC 1 and SOC 2, EHNAC, DEA, Kantara, and certification under the ONC Health IT Certification Program. These validations demonstrate that our controls align with rigorous healthcare security, interoperability, and compliance standards.

Security is embedded into how we design, build, and operate our services — helping our customers focus on delivering high-quality, sustainable healthcare while we safeguard the data that powers it.

athenahealth received five Best in KLAS® awards in 2026, including Overall Independent Physician Practice Suite for the third year in a row. This was also our first year ranking #1 in two categories: Ambulatory EHR, 75+ Physicians, Independent; and Ambulatory Behavioral Health. These awards bring our lifetime total to 47 Best in KLAS awards. We have won three K2 Collaborative Points of Light awards for our work with payers and providers. In 2025, Frost & Sullivan recognized us as New Product Innovator for our AI-powered Ambient Notes solution, honoring our commitment to reducing physician burnout while enhancing clinical quality. We regularly appear on “top workplaces” lists across the country, including Forbes America’s Dream Employers 2026 and Top Places to Work in Healthcare 2026 from Becker’s Hospital Review.

“athenahealth is intuitive and it allows me and my staff to remain efficient, dialed in, checklisted. We can see a lot of patients in a short period of time, but yet our patients feel like we’ve spent a lot of time with them. Because of athena, I’ve never had to put a computer between me and a patient. athenaOne, with its clinical inbox and all its configurability, allows us to have work-life balance. And if athena helps me with my administrative burden, it does the same for my staff. athena allows us to remain productive and ready for the next day.”

Chris Pittman, M.D., CEO and Medical Director, Vein 911 (4 providers), athenaOne customer

“We chose athenahealth because it checked all of our boxes. We wanted to be able to make data-driven decisions. We also wanted a system that could grow and scale alongside our practice. And we were looking for a system that was really efficient. From the very beginning, athenahealth approached [our relationship] as a partnership and not as a vendor/client relationship. That was really important to me because we needed to

have confidence that they would listen to our needs, that they would be along for the journey and make improvements so that the technology – five, six, ten years later – was still fresh and relevant.”

Jeff Ellison, CEO, Commonwealth Pain and Spine (59 providers), athenaOne customer

“There are a lot of solutions in the market that say they do ambient and scribe. None of them can really be as integrated as athenahealth is able to do. At Privia, we are always looking for technology to make our doctors’ lives easier and take work off their shoulders so they can focus on the patient. Ambient is one of those things that’s really changing the way that they practice and helping them avoid looking at the computer. They can focus on the patient and we get really great documentation.”

Chris Voigt, Chief Technology Officer, Privia Health (4,800+ providers), athenaOne customer using Ambient Notes

“Probably every aspect of our clinical enterprise has improved. We’ve seen the financial gains, we’ve seen the staffing reductions, and overall we’ve also seen just a resurgence of my physicians actually believing in [athenaIDX] and knowing that it can probably take us to where we need to go. For me as a leader, it was me knowing that I had these folks in the trenches with me, not only when things were going good, but when they were really tough. And we’ve been able to not only come out of it and survive, but thrive.”

Kimberly Peters, CEO, Tulane University School of Medicine Medical Group (230+ providers), athenaIDX customer