
Artesian Bottleless Water Featured Supplier

An interview with: Sam Veach Director of Marketing at Artesian Bottleless Water
Who is Artesian?
Artesian Bottleless Water is a leading provider of bottleless water and commercial ice solutions for businesses across the US. We offer high-quality, sustainable hydration solutions, backed by our company’s long history of water purification. As a part of the Bottleless Nation family, we help our customers ditch plastic and provide safe, clean, and reliable drinking water and ice to their employees.
What is your vision?
At Artesian and throughout the Bottleless Nation family, our vision is simple: to leave the world better than we found it. Our goal is to revolutionize workplace hydration by making bottleless water the standard, reducing environmental harm, and ensuring our customers have access to the best drinking water and ice possible. Our vision is brought to life due to our commitment to sustainability, innovation, and exceptional customer service.
How long have you been in business?
Artesian has been a leader in water treatment since the Michigan Soft Water company was founded in 1950. Our company originally specialized in water softeners but expanded into filtration and conditioning and rebranded the manufacturing division to Artesian Water Conditioning, Inc. in 1955. Over the following decades, Artesian grew from one small facility to multiple locations across the US, eventually launching the bottleless water division, Artesian Pure Infinity, in 2014. The company played a crucial role in the Flint Water Crisis response with its pioneered water treatment technologies. In 2018, Bottleless Water Solutions acquired Artesian, furthering the mission of sustainability and innovation. Today, with over 100 employees serving hundreds of thousands of customers across 15 markets, Artesian remains committed to its founding principles: “Design Adequately, Build it with Care, and Sell it with Service.”
What industries do you serve?
We serve a wide range of industries, including:
- Corporate offices
- Manufacturing & warehouses
- Healthcare facilities
- Education institutions
- Government & municipal buildings
Our solutions cater to businesses of all sizes, providing reliable, purified drinking water for employees, customers, and visitors.
What are your most popular products, services, or solutions?
Our most popular offerings include:
- Bottleless Water Coolers– Equipped with an advanced filtration system that deliver pure, great-tasting water.
- Ice & Water Dispensers– Touchless solutions for businesses needing ice and water in one system.
- Commercial Ice Machines– Hotel-style, scoop bins, and dispensers available for high-demand environments.
- Industry-Leading Service– Trained, certified technicians perform expert installations and preventative maintenance, supported by our dedicated customer service team for a seamless hydration program.
- IoT-Enabled Reporting– Real-time monitoring of hydration usage, environmental impact, and service needs.
What differentiates you from your competitors?
- Legacy & Expertise– Over 70 years in water purification, with a strong reputation in the industry.
- Environmental Impact– Helping companies reduce their plastic waste and carbon footprints.
- Filter Recycling– We are part of the only organization, to our knowledge, that recycles their filters!
- Charitable Contributions– Every year, we donate a portion of our revenue to the Bottleless Nation Charitable Foundation in support of organizations reducing plastic reduction and waster, encouraging environmental clean-up, and providing clean, safe water to communities in need around the world.
- Touchless & Smart Technology– We offer touchless-dispense systems and IoT reporting for real-time usage tracking and service management.
- Exceptional Service– A dedicated team providing quick installation times, preventative maintenance, and fast service response times.
- Custom Solutions– Tailored water and ice options to fit the unique needs of every business.
Do you have a price range for services?
Most of our customer base enjoys a significant cost savings for their hydration program with Artesian. These savings are possible through various channels, including a lowered monthly expense, heightened operation efficiency, or the advance of a consistent monthly/quarterly/or annual budget (no more running out for new water jugs!).
What are some frequently asked questions?
Q: How does a bottleless water system work?
A: Our systems connect directly to your existing water line, using an advanced purification process to remove impurities and deliver fresh, clean water and ice on demand.
Q: Do your filters have certifications?
A: Yes. The National Sanitation Foundation (NSF) is the certifying body for water filtration. Our filters proudly carry certifications under NSF 42, 53, and 58 standards.
Q: What separates your hydration programs from the rest of the field?
A: We take immense pride in our service. Unlike other bottled and bottleless cooler companies, we provide regular maintenance, including filter changes and system cleanings. In addition, our cutting-edge 5-step purification process and state-of-the-art machines make us a standout choice for a company’s water and ice needs. Overall, customer satisfaction is our top priority.
What are your customers saying?
The team at Artesian Bottleless Water has been great! Our account manager has been very helpful through the initial set up and beyond. The installer had the unit set up and working very quickly and also provided us with great information on how the system works and its benefits. We strongly recommend using Artesian Bottleless Water!
– Star Truck Rentals, Grand Rapids
It took us a long time to make the decision to go with Artesian (and stop the large bottle delivery…) but when we did we never looked back. Hot and cold filtered drinking water is a MUST in our office and Artesian has made it very easy and affordable. I love working with this company.
– Shannon O., Rochester Hills
Really wonderful company that is helping reduce plastic consumption in my business. The staff really digs the cooler. Everyone I’ve interacted with from the sales rep to the installation team has been amazing. They were flexible with me as well with scheduling. I would highly recommend them!
– Alice, Seattle
The quality of water and ice FAR exceeds that of single-filter systems from other companies. Some of the best water I have tasted, but it doesn’t stop there. As a company, the sales staff, customer service, and even installers were knowledgeable, professional, and a delight to do business with. One for the lobby wasn’t enough, and now we have 2 others. Highly recommend!
– Lance A., Tulsa
We have the Artesian Bottleless Water cooler at our place of employment. We have thoroughly enjoyed having cool water as well as piping hot water at the touch of a foot pedal!! All our employees LOVE this water cooler. It is also nice to not have huge water bottles lining the walls the breakroom in the way!
– Diana A., Memphis
My law office recently switched to Artesian Water Company after an absolutely dreadful experience with Quench. With Quench, our machines were never serviced, leaving us frustrated and at times without water. This made us skeptical about water service companies in general. Enter Artesian, and what a difference they’ve made! From the moment they stepped in, they not only upgraded our system to a high-quality machine but also took the time to explain the reverse osmosis process in detail. It was clear from the start that Artesian prioritizes both quality and customer education, which gave us immediate confidence in their services. A special shoutout goes to our account executive, who went above and beyond to ensure we had a seamless transition. He was personable, professional, and incredibly detailed in answering all our questions. He made the entire process feel easy and even enjoyable—something we never thought we’d say about a water service upgrade! Thanks to Artesian, we’re finally enjoying the best quality water and top-tier service we’ve been looking for. If you’re tired of subpar service and ready for a company that truly cares, Artesian is the way to go. Highly recommended!
– Amber F., Seattle