Supplier FAQ
What if I don’t know my account manager’s contact info and need help with something?
You may contact the account management department and a representative will gladly assist you with your request. You can contact them by:
- Calling 888-248-7341
- Or emailing AccountManagement@360Connect.com
How do I access the supplier portal?
To access the supplier portal, you can either:
1. Click “Submit For Review” at the bottom right corner of your lead email notification.
2. Use the login link that was emailed to you after your account was activated.
If you are unable to log in, and they will gladly assist you with your request.
To review or make changes to the existing profile, contact your account manager.
How do I log in to the supplier portal?
Use the login credentials sent to you via email on the date of activation. If you are unable to log in, contact your account manager and they will gladly assist you with your request.
When do I get billed?
Each billing cycle closes on the last day of the month. **
Credit Card Term: The credit card on file will automatically be processed for payment on the first of the month for the previous month’s generated leads (i.e. all leads delivered during the month of January will be billed February 1st).
ACH Auto-Draft Term: The ACH on file will automatically be processed for payment on the first of the month for the previous month’s generated leads (i.e. all leads delivered during the month of January will be billed February 1st). Payments may take up to 72 hours to post to your account.
Prepaid Services – Credit Card Term*: The credit card on file will automatically be processed for payment prior to activation of services (i.e. all leads to be delivered during the month of January will be deducted from the pre-pay on file on January 1st).
Prepaid Services – ACH Auto-Draft Term*: The ACH on file will automatically be processed for payment prior to activation of services. Prepayments may take up to 72 hours to post to your account (i.e. all leads to be delivered during the month of January will be deducted from the pre-pay on file on January 1st).
* Refer to the prepay payment form for specific details associated with your account.
** During the first billing cycle, the payment form on file will be processed for a one-time $500 after a $500 balance is accumulated. The remaining balance will be processed as scheduled as outlined above. In the event a supplier revokes authorization to payment form on file or cancels services, the supplier agrees that the balance accrued is to be charged immediately and the account will then be deactivated.
How can I change my billing contact information?
To update your billing contact information, simply send an email to AccountManagement@360Connect.com
How do I update my credit card information?
Please login to your supplier portal, click on the billing tab, and update your credit card information there.
I need to add/remove an email, how do I do that?
If you want to make changes regarding the email address you use to receive leads from us, simply send an email to AccountManagement@360Connect.com and include your company name and the email you wish to add/remove.
How can I change my category details?
In order to make changes to your profile, you must contact your account manager.
How can I change my geographical coverage?
In order to make changes to your profile, you must contact your account manager.
How can I make changes to my profile?
In order to make changes to your profile, you must contact your account manager.
How can I pause my lead services?
First, note that our system only allows services to be paused a maximum of 2 weeks within a 6-month period. Be sure to refer to your agreement for specifics regarding making modifications to your service. If you’d like another copy of your agreement, contact your account manager.
After you’ve reviewed your agreement and have decided that you need to suspend lead services, you can either contact your account manager directly or call 888-248-7341 and someone from the account management team will gladly assist you.
How can I cancel services?
Before you decide to cancel, we’d love to get your feedback on why you no longer want to receive leads from us. We’re constantly working to make our lead generation service the best it can be, so please reach out to your account manager about your concerns and we’d be more than happy to find a solution that works for everyone.
But if you really want to let go of our service, then the cancellation process depends on your contract:
30, 90-day, 6-month, or 1-year service agreement: Written request for cancellation must be submitted within 30 days from the auto-renewal date on your agreement. Please mail your request notice to:
Attention – 360Connect, LP Account Management
12416 Hymeadow Drive, Suite 200
Austin, TX 78750
I need to return a lead; how do I do that?
All return requests must be submitted within ten (10) calendar days from the date the lead was received. Does the lead you wish to return fall within the approved return guidelines? If so, then follow these steps:
1. Use the link at the bottom of the lead email notification by clicking “Submit For Review”. If you don’t have the original email alert, use the supplier portal link that was emailed to you after your account went live. If you do not have that either, contact your account manager.
2. Use the login credentials that were sent to you on the date of activation (this is the same as your supplier portal login). Once logged in, select one of the five reasons.
3. Type in a brief note about why that lead should be reviewed.
4. Select “Request bogus”.
Once submitted, the lead in question will be sent to our returns department. Your request will be reviewed and processed within 72 hours. You will then receive an automated email response stating whether the request was denied or approved.
What is a valid reason for a return?
You can review returns guidelines here.
Why was my return request not accepted for credit?
Did you submit the lead for a return within 10 calendar days from the day you received it through the supplier portal? If so, please review the approved return guidelines to find the answers you need.
If you submitted the lead for return after 10 calendar days from when you received it, then you will automatically be denied credit.
If you need additional assistance, contact the account management department.
Why can’t I get a lead on the phone? / Why won’t this lead call me back?
We know how frustrating this can be, and unfortunately, there’s not a one-size-fits-all answer. But check out our article, “Unresponsive Buyers: Your Missed Opportunity or Theirs?” for some helpful tips on how to get a lead to pick up your call.
What other categories are available for lead generation?
You name it and we probably generate leads for it. From mobile office to financial services, from telemarketing to office coffee or office equipment, we can connect you to the suppliers your business needs, even if they’re in different industries.
Check out the current categories we are generating leads for here. If any of the categories match your business needs, just contact account management and they’ll help you get the most out of our lead generation service.
Should I be interested in leads from other categories?
Absolutely! Given that you’re already receiving leads in one category, then your business can probably benefit from leads in other categories too. What’s better is you don’t need to stick to one industry. Need storage container leads and VoIP phone system leads? We can connect you to both.
You can check out the current categories we are generating leads for here. If any of our categories match your business needs, just contact account management and they’ll help you get the most out of our lead generation service.