An interview with: Linda Tumbleson Owner
Who is EMBER Medical Billing Inc?
EMBER stands for Evolutionary Medical Billing: Exceptional Results. It’s not just our name, it’s also our motto. We believe in providing medical billing that evolves with our clients and the medical billing field. We understand that every business must constantly evolve to continue to grow, and we are here to help you evolve your business to meet your goals. Our focus on integrity means that every client is handled with professional care and a drive to capture every dollar the practice is owed. EMBER ensures every client receives what they deserve; exceptional results.
What is your vision?
EMBER Medical Billing seeks to maximize physician’s revenue while providing superior technical and professional service. We strive to achieve zero defects in the entire revenue cycle focusing on clean claims submissions with no missed filing deadlines and giving our provider’s patients the utmost in professional quality service as it relates to their billing questions.
How long have you been in business?
What industries do you serve?
Medical physician offices for billing and credentialing services.
What are your most popular products, services, or solutions?
Medical billing/claim submission that encompasses the entire revenue cycle from claim generation to patient billing. We also offer credentialing services which fall under our consulting services.
What differentiates you from your competitors?
Personal and professional services with rapid response times to our providers (usually under an hour, sometimes within mere minutes of a query). Also, we focus on rejection and denial management, an area most practices lose the most amount of money.
Do you have a price range for services?
We charge a percentage of total monthly revenue that a practice receives each month. That percentage varies depending on level of revenue.
What are some frequently asked questions?
Do you do billing for “x” type of practice?
This is probably the question we get the most, and what is interesting is that while the actual CPT codes are different for a practice type (surgery v. family practice v. physical therapy for example) the actual “process” of billing is identical from one practice to another. We serve a variety of practice types and we are very successful for our medical providers no matter what their specialty is.
Do you use “x” billing software?
This is in the running for 1st place with the previous question. We have used some of the very best and the very worst software in the market. Each billing software provider has to perform the same tasks. The roadmaps they use and the interfaces they provide may differ, but at the end of the day they must all be able to submit claims to a clearinghouse and be able to record payments in. We have been successful with every software we have come across.
What are your customers saying?
“Partnering with EMBER has been the missing piece to BACH’s billing puzzle. We operate two programs, one of which is very complex. They have guided BACH in making needed changes and improvements, provided feedback, and have been open to our constant stream of questions. Having not billed for an ECI program before, they took it upon themselves to participate in training that helped them better understand the nuances of what we do and the many layers of billing we face that are well outside the norm for medical billing. Even with all of those wonderful attributes, my absolute favorite part of EMBER is the response time and quality of responses to me when I reach out. Without fail, within moments, someone is responding to me. They have spent hours with us helping us fine tune our process. EMBER is personal in their approach and genuinely cares about our success. I will always be thankful for this partnership.”
“Ember Medical Billing provided our office with excellent, professional, claims processing. They are very knowledgeable regarding the billing process, ICD-10 and CPT coding. Ember billing handled our claims in a very timely fashion using secure, HIPAA compliant processes. Linda was able to assist us with appealing a few very complex claims with great results. Phone calls and emails are always returned the same day and often within the hour. I would not hesitate to recommend Ember Medical Billing to any office seeking medical billing.”
“I was excited to hear that Linda Tumbleson is starting EMBER Medical Billing and I am looking forward to working with EMBER over the next year. Linda has been providing my billing services almost since the inception of my business. Linda is diligent, has great attention to detail, and carries a deep understanding of the challenges and processes required in the billing process. Because of her expertise we have come from having a barely visible revenue stream to one that is very healthy today.”